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Alternate job titles: Mortgage Compliance Auditor

Monitors and ensures procedures regarding mortgage loans are being met according to company guidelines and policies. Determines non-compliant operations and documents details. Provides management with reports and recommends improvements. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Typically requires 2 to 4 years of related experience. more...



Alternate job titles: Consumer Loan Compliance and Quality Auditor

Audits loan procedures to ensure adherence to protocols. Ensures loan quality as well as compliance with regulations. May require a bachelor's degree in area of specialty or in a related area. Typically reports to a manager or head of a unit/department. Typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. more...


Alternate job titles: Contact Center Quality Assurance Auditor | Contact Center Quality Metrics Auditor | Customer Service Quality Assurance Audit Specialist

The Call Center Quality Assurance Auditor prepares and presents audit reports for management to identify the issues and performance. Monitors and measures the quality of inbound and/or outbound customer service calls. Being a Call Center Quality Assurance Auditor typically requires a bachelor's degree. Assists with feedback and training of individuals who have contact with customers. In addition, Call Center Quality Assurance Auditor typically reports to a manager. Being a Call Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally di more...


Alternate job titles: Call Center Quality Assurance Auditor | Contact Center Quality Metrics Auditor | Customer Service Quality Assurance Audit Specialist

Monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Typically reports to a manager. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Typically requires 2 to 4 years of related experience. more...



Alternate job titles: Loan Collection Compliance Auditor | Loan Collection Quality Assurance Monitor

Ensures that the collection call processes meet company standards and guidelines. Monitors calls to ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and state-specific regulations. Provide guidance on how collection calls are conducted and document any violations. Requires a high school diploma or its equivalent. Typically reports to a manager or head of a unit/department. Typically requires 1-3 years of related experience. May be entry level if some experience in the skill. Gains or has attained full proficiency in a specific area of discipline. Works under moderate super more...


Alternate job titles: Director of Quality Assurance | Product Quality Assurance Director

Responsible for planning, developing, and directing quality assurance policies, programs, and initiatives. Directs process and product testing to ensure materials, parts, and products comply with established quality standards and government regulations. Develops, implements, and revises quality standards, tools, and methods. Evaluates the performance of the production process and quality of resulting products to improve existing methods of operation. Requires knowledge of company, industry, and governmental regulations affecting product quality. Requires a bachelor's degree. Typically reports more...



Alternate job titles: Manager of Quality Assurance | Product Quality Assurance Manager

Responsible for the design and implementation of policies and procedures to ensure that quality standards are met during production. Oversees testing of processes and products. Requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - more...


Alternate job titles: Product Quality Assurance Director

The Director of Quality Assurance directs process and product testing to ensure materials, parts, and products comply with established quality standards and government regulations. Responsible for planning, developing, and directing quality assurance policies, programs, and initiatives. Being a Director of Quality Assurance evaluates the performance of the production process and quality of resulting products to improve existing methods of operation. Develops, implements, and revises quality standards, tools, and methods. In addition, Director of Quality Assurance requires knowledge of company, more...


Alternate job titles: Product Quality Assurance Manager

The Manager of Quality Assurance oversees testing of processes and products. Responsible for the design and implementation of policies and procedures to ensure that quality standards are met during production. Being a Manager of Quality Assurance typically reports to a head of a unit/department. Requires a bachelor's degree in area of specialty. The Manager of Quality Assurance supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small d more...



Alternate job titles: Manager Software Quality/Test Engineering

Manages a software quality assurance team. Selects and utilizes tools and methodologies to ensure that software tests identify defects and comply with quality standards. Evaluates test results against expected results, implements improvements to process and recommends alternative testing as needed. Drafts, revises and approves test plans and scripts. Typically requires a bachelor's degree. Reports to function manager. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved more...


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