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Alternate job titles: Retail Customer Experience Representative | Retail Customer Satisfaction Representative

Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. May assist with purchases and returns. Typically requires a high school diploma. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. more...



Alternate job titles: Retail Store Customer Service Representative | Retail Customer Satisfaction Representative

The Retail Customer Experience Representative may assist with purchases and returns. Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Being a Retail Customer Experience Representative typically reports to a supervisor. Typically requires a high school diploma. Being a Retail Customer Experience Representative works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. more...


Alternate job titles: Retail Store Customer Service Representative | Retail Customer Experience Representative

The Retail Customer Satisfaction Representative may assist with purchases and returns. Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Being a Retail Customer Satisfaction Representative typically reports to a supervisor. Typically requires a high school diploma. Being a Retail Customer Satisfaction Representative works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. more...


Alternate job titles: Customer Support Annuity Policies

Processes orders and fulfills customer needs to ensure satisfaction. Answers consumer questions regarding annuity products or policies. Has strong working knowledge of annuities, current tax laws and other legislation that can impact the company's annuity contracts. May require a bachelor's degree. Typically reports to a supervisor or manager. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Typically requires 2 to 4 years of related experience. more...



Alternate job titles: Client Services Representative (Banking) | Banking Services Customer Representative

The Customer Sales and Service Representative requires a high school diploma or equivalent. Processes basic branch service transactions to ensure customer satisfaction. Being a Customer Sales and Service Representative typically reports to a supervisor or manager. Being a Customer Sales and Service Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. more...


Alternate job titles: Customer Service Trainer | Customer Service and Support Trainer | Customer Service Trainer, Call Center

The Customer Service Representative Coach provides updates and details on new products. Designs and delivers training programs for customer service staff. Being a Customer Service Representative Coach develops team skills in areas of customer service, selling and communication. Instructs and informs staff about system use and policies/process. In addition, Customer Service Representative Coach may track staff performance to assess training effectiveness. May require a bachelor's degree. Typically reports to a supervisor or manager. Being a Customer Service Representative Coach occasionally dir more...



Alternate job titles: Web Customer Support Specialist | Technical Tier 1 Product Support Representative | Web Products Technical Support Specialist

The Technical Customer Service Representative interacts with customers and troubleshoots problems to provide a high level of customer satisfaction. Supports Web-based products and services through email support, desktop support, and telephone support. Being a Technical Customer Service Representative typically reports to a supervisor or manager. Requires a bachelor's degree in the field. Working as a Technical Customer Service Representative typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in sever more...


Alternate job titles: Customer Care Representative III | Customer Service and Support Representative III | Non-Technical Customer Service Specialist - Senior

Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as needed. Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. May be assigned to support products that are more complex or critical. May utilize a custo more...


Alternate job titles: Customer Care Representative I | Customer Service and Support Representative I | Non-Technical Customer Service Specialist - Entry

Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolves routine and basic problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. May utilize a customer relationship application or database to record activities and research product information. Requires a high school diploma or equivalent. Typically reports to a customer service manager. Works under the close direction of senior personnel in the functional ar more...



Alternate job titles: Customer Care Representative II | Customer Service and Support Representative II | Non-Technical Customer Service Specialist - Intermediate

Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. May utilize a customer relationship application or database to record activities and research product information. Requires a high school diploma or equivalent. Typically reports to a customer service manager. Works under moderate supervision. Gainin more...


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