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Alternate job titles: Help Desk Operations Supervisor I | IT/IS Help Desk Supervisor I | User Support Help Desk Supervisor I

Supervises the day-to-day operations of the help desk. Identifies, researches, and resolves complex technical problems. Creates and manages escalation procedures and ensures service levels are maintained. Documents, tracks, and monitors problems to ensure resolution in a timely manner. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally h more...



Alternate job titles: Help Desk Operations Supervisor III | IT/IS Help Desk Supervisor III | User Support Help Desk Supervisor III

Supervises the day-to-day operations of the help desk. Identifies, researches, and resolves complex technical problems. Creates and manages escalation procedures and ensures service levels are maintained. Documents, tracks, and monitors problems to ensure resolution in a timely manner. Coordinates referrals to appropriate technical, professional or service personnel for follow-up. May require a bachelor's degree. Typically reports to a manager. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production en more...


Alternate job titles: Help Desk Operations Supervisor II | IT/IS Help Desk Supervisor II | User Support Help Desk Supervisor II

Supervises the day-to-day operations of the help desk. Identifies, researches, and resolves complex technical problems. Creates and manages escalation procedures and ensures service levels are maintained. Documents, tracks, and monitors problems to ensure resolution in a timely manner. Coordinates referrals to appropriate technical, professional or service personnel for follow-up. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive more...


Alternate job titles: Customer Service Desk Clerk - Grocery Store | Customer Service Specialist - Grocery | Customer Service Specialist - Supermarket | In-Store Customer Assistance Specialist | Supermarket Courtesy Desk Representative

The Grocery Front Desk Customer Service Associate initiates returns, resolves customer issues or escalates complaints to management as appropriate. Responsible for assisting patrons at the customer service desk within a grocery store. Being a Grocery Front Desk Customer Service Associate may require a high school diploma or its equivalent. May be responsible for selling novelty or non-perishable items. In addition, Grocery Front Desk Customer Service Associate typically reports to a supervisor or manager. Being a Grocery Front Desk Customer Service Associate possesses a moderate understanding more...



Alternate job titles: IT/IS Help Desk Supervisor II | User Support Help Desk Supervisor II

The Help Desk Operations Supervisor II identifies, researches, and resolves complex technical problems. Supervises the day-to-day operations of the help desk. Being a Help Desk Operations Supervisor II documents, tracks, and monitors problems to ensure resolution in a timely manner. Creates and manages escalation procedures and ensures service levels are maintained. In addition, Help Desk Operations Supervisor II coordinates referrals to appropriate technical, professional or service personnel for follow-up. May require a bachelor's degree. Typically reports to a manager or head of a unit/depa more...


Alternate job titles: Help Desk Operations Supervisor II | User Support Help Desk Supervisor II

The IT/IS Help Desk Supervisor II identifies, researches, and resolves complex technical problems. Supervises the day-to-day operations of the help desk. Being an IT/IS Help Desk Supervisor II documents, tracks, and monitors problems to ensure resolution in a timely manner. Creates and manages escalation procedures and ensures service levels are maintained. In addition, IT/IS Help Desk Supervisor II coordinates referrals to appropriate technical, professional or service personnel for follow-up. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The IT more...



Alternate job titles: IT/IS Help Desk Supervisor III | User Support Help Desk Supervisor III

The Help Desk Operations Supervisor III identifies, researches, and resolves complex technical problems. Supervises the day-to-day operations of the help desk. Being a Help Desk Operations Supervisor III documents, tracks, and monitors problems to ensure resolution in a timely manner. Creates and manages escalation procedures and ensures service levels are maintained. In addition, Help Desk Operations Supervisor III coordinates referrals to appropriate technical, professional or service personnel for follow-up. May require a bachelor's degree. Typically reports to a manager. The Help Desk Oper more...


Alternate job titles: Help Desk Operations Supervisor III | User Support Help Desk Supervisor III

The IT/IS Help Desk Supervisor III identifies, researches, and resolves complex technical problems. Supervises the day-to-day operations of the help desk. Being an IT/IS Help Desk Supervisor III documents, tracks, and monitors problems to ensure resolution in a timely manner. Creates and manages escalation procedures and ensures service levels are maintained. In addition, IT/IS Help Desk Supervisor III coordinates referrals to appropriate technical, professional or service personnel for follow-up. May require a bachelor's degree. Typically reports to a manager. The IT/IS Help Desk Supervisor I more...


Alternate job titles: Help Desk Operations Supervisor III | IT/IS Help Desk Supervisor III

The User Support Help Desk Supervisor III identifies, researches, and resolves complex technical problems. Supervises the day-to-day operations of the help desk. Being a User Support Help Desk Supervisor III documents, tracks, and monitors problems to ensure resolution in a timely manner. Creates and manages escalation procedures and ensures service levels are maintained. In addition, User Support Help Desk Supervisor III coordinates referrals to appropriate technical, professional or service personnel for follow-up. May require a bachelor's degree. Typically reports to a manager. The User Sup more...



Alternate job titles: Help Desk Operations Supervisor II | IT/IS Help Desk Supervisor II

The User Support Help Desk Supervisor II identifies, researches, and resolves complex technical problems. Supervises the day-to-day operations of the help desk. Being a User Support Help Desk Supervisor II documents, tracks, and monitors problems to ensure resolution in a timely manner. Creates and manages escalation procedures and ensures service levels are maintained. In addition, User Support Help Desk Supervisor II coordinates referrals to appropriate technical, professional or service personnel for follow-up. May require a bachelor's degree. Typically reports to a manager or head of a uni more...


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