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Alternate job titles: Manager of Software Solutions Engineering | Manager of Software Technical Support | Software Engineering Support Manager

Oversees software support staff. Manages department budget to ensure goals are met. Establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personn more...



Alternate job titles: Software Support Manager | Manager of Software Solutions Engineering | Software Engineering Support Manager

The Manager of Software Technical Support manages department budget to ensure goals are met. Oversees software support staff. Being a Manager of Software Technical Support provides advanced troubleshooting skills to resolve technical problems. Establishes and maintains relationships with engineering and software development. In addition, Manager of Software Technical Support researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Manager of Software Technical Support manages subordinate staff in the day- more...


Alternate job titles: Software Support Manager | Manager of Software Solutions Engineering | Manager of Software Technical Support

The Software Engineering Support Manager manages department budget to ensure goals are met. Oversees software support staff. Being a Software Engineering Support Manager provides advanced troubleshooting skills to resolve technical problems. Establishes and maintains relationships with engineering and software development. In addition, Software Engineering Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Engineering Support Manager manages subordinate staff in the day-to-d more...


Alternate job titles: Decision Support Tools and Solutions Manager | Information Center/Decision Support Manager

The Decision Support Software Manager updates the upper management on decision support findings on regular basis. Manages a team of decision support staff to deliver high quality solution. Being a Decision Support Software Manager requires a bachelor's degree in a related area. Coordinates with other business functions to identify potential opportunities to facilitate organizational improvement and success. In addition, Decision Support Software Manager typically reports to top management. The Decision Support Software Manager manages subordinate staff in the day-to-day performance of their jo more...



Alternate job titles: Entry Software Support Engineer | Software Solutions Engineer I | Software Technical Support Engineer I

Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. Typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. more...


Alternate job titles: Intermediate Software Support Engineer | Software Solutions Engineer II | Software Technical Support Engineer II

Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. Typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in severa more...



Alternate job titles: Senior Software Support Engineer | Software Solutions Engineer III | Software Technical Support Engineer III

Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Typically reports to a manager. Typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. more...


Alternate job titles: Software Support Engineer I | Software Solutions Engineer I | Software Technical Support Engineer I

The Entry Software Support Engineer creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Being an Entry Software Support Engineer requires a bachelor's degree in area of specialty. Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. In addition, Entry Software Support Engineer typically reports to a supervisor or manager. Working as an Entry Software Supp more...


Alternate job titles: Software Support Engineer III | Software Solutions Engineer III | Software Technical Support Engineer III

The Senior Software Support Engineer creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Being a Senior Software Support Engineer requires a bachelor's degree in area of specialty. Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. In addition, Senior Software Support Engineer typically reports to a manager. Working as a Senior Software Support Engineer more...



Alternate job titles: Software Support Engineer II | Software Solutions Engineer II | Software Technical Support Engineer II

The Intermediate Software Support Engineer creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Being an Intermediate Software Support Engineer requires a bachelor's degree in area of specialty. Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. In addition, Intermediate Software Support Engineer typically reports to a supervisor or manager. Working as a more...


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