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Alternate job titles: Technical Products & Services Sales Specialist IV | Technical Sales Associate IV

Sells technical services, products, and systems. Develops and conducts technical presentations and demos that present current and future products to potential customers. Utilizes technical acumen to understand and gather customer requirements and to prepare specifications and generate quotes. Partners with internal technical and marketing teams to offer suggestions for product enhancements and to share insights from customers. Requires a bachelor's degree in a related technical or scientific discipline or equivalent. Typically reports to a manager or head of a unit/department. Work is highly i more...



Alternate job titles: Technical Products & Services Sales Specialist III | Technical Sales Associate III

Sells technical services, products, and systems. Develops and conducts technical presentations and demos that present current and future products to potential customers. Utilizes technical acumen to understand and gather customer requirements and to prepare specifications and generate quotes. Partners with internal technical and marketing teams to offer suggestions for product enhancements and to share insights from customers. Requires a bachelor's degree in a related technical or scientific discipline or equivalent. Typically reports to a manager or head of a unit/department. Work is generall more...


Alternate job titles: Web Customer Support Specialist | Technical Tier 1 Product Support Representative | Web Products Technical Support Specialist

The Technical Customer Service Representative interacts with customers and troubleshoots problems to provide a high level of customer satisfaction. Supports Web-based products and services through email support, desktop support, and telephone support. Being a Technical Customer Service Representative typically reports to a supervisor or manager. Requires a bachelor's degree in the field. Working as a Technical Customer Service Representative typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in sever more...


Alternate job titles: Technical Client Support Representative I | Technical Customer Support Representative - Tier 1

Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a basic understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high scho more...



Alternate job titles: Technical Client Support Representative II | Technical Customer Support Representative - Tier 2

Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a strong understanding of the organization's products and services. Escalates more complex in more...


Alternate job titles: Technical Client Support Representative III | Technical Customer Support Representative - Tier 3

Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. May train or guide lower-level representatives. Possesses a deep understanding of the organization's pr more...



Alternate job titles: Technical Customer Support Representative I | Technical Customer Support Representative - Tier 1

The Technical Client Support Representative I addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides basic technical support and assistance to customers via e-mail, phone, or chat. Being a Technical Client Support Representative I documents support interactions, including details of inquiries, complaints, comments, and actions taken. Provides customers with preventive maintenance and configuration recommendations. In addition, Technical Client Support Representative I possesses a basic und more...


Alternate job titles: Web Customer Support Specialist | Technical Customer Service Representative | Web Products Technical Support Specialist

The Technical Tier 1 Product Support Representative interacts with customers and troubleshoots problems to provide a high level of customer satisfaction. Supports Web-based products and services through email support, desktop support, and telephone support. Being a Technical Tier 1 Product Support Representative typically reports to a supervisor or manager. Requires a bachelor's degree in the field. Working as a Technical Tier 1 Product Support Representative typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally more...


Alternate job titles: Technical Customer Support Representative III | Technical Client Support Representative III

The Technical Customer Support Representative - Tier 3 addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides basic technical support and assistance to customers via e-mail, phone, or chat. Being a Technical Customer Support Representative - Tier 3 documents support interactions, including details of inquiries, complaints, comments, and actions taken. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer sat more...



Alternate job titles: Technical Customer Support Representative II | Technical Client Support Representative II

The Technical Customer Support Representative - Tier 2 addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides basic technical support and assistance to customers via e-mail, phone, or chat. Being a Technical Customer Support Representative - Tier 2 documents support interactions, including details of inquiries, complaints, comments, and actions taken. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer sat more...


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