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Alternate job titles: Technical Service Manager | Technical Support Services Operations Manager

Manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to top management. Manages subordinate staff in the day-to-day performance of their jobs. True firs more...



Alternate job titles: Technical Customer Support Team Supervisor

Supervises a team that provides technical service-related support for an organization. Tracks the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Implements and measures the effectiveness of improved process or operational policies. Suggests changes to products or services to fulfill customer needs. May require a bachelor's degree in the field. Typically reports to a manager. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive process more...


Alternate job titles: Software Support Manager | Manager of Software Solutions Engineering | Software Engineering Support Manager

The Manager of Software Technical Support manages department budget to ensure goals are met. Oversees software support staff. Being a Manager of Software Technical Support provides advanced troubleshooting skills to resolve technical problems. Establishes and maintains relationships with engineering and software development. In addition, Manager of Software Technical Support researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Manager of Software Technical Support manages subordinate staff in the day- more...


Alternate job titles: Systems Consultant/Engineering Manager | Manager of Systems Consulting/Engineering | Pre Sales Technical Support Manager

The Technical Sales Support Manager provides technical support; assigns and supervises project staff to installations/implementations; monitors deliverables to meet client needs regarding products/services. Manages the daily activities of the department responsible for supporting the sales representatives by providing technical knowledge to clients and potential clients. Being a Technical Sales Support Manager requires a bachelor's degree. Gathers client feedback and suggests new products/services or makes recommendations for improvements to existing products/services. In addition, Technical S more...



Alternate job titles: IT Help Desk Manager | IT User Support - Manager

The Technical Customer Support Manager ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Manages a team of support personnel who troubleshoot and resolve IT issues. Being a Technical Customer Support Manager develop and train help desk staff. Plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. In addition, Technical Customer Support Manager analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain hel more...


Alternate job titles: Technical Support - Tier 3 | Technical Support Specialist, Senior

Provides complex technical support and assistance to clients via email, phone, and/or other remote methods. Addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents client interactions, including details of inquiries, complaints, comments, and actions taken. May supervise and guide lower-level representatives. Possesses a deep more...



Alternate job titles: Technical Support Specialist, Entry | Technical Support- Tier 1

Provides basic technical support and assistance to clients via email, phone, and/or other remote methods. Addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents client interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a basic understanding of the organization's products and servi more...


Alternate job titles: Technical Support - Tier 2 | Technical Support Specialist, Experienced

Provides moderately complex technical support and assistance to clients via email, phone, and/or other remote methods. Addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents client interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a strong understanding of the organization's prod more...


Alternate job titles: Entry Technical Sales Support | Technical Sales Advisor I

Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. Typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. more...



Alternate job titles: Technical Sales Support Specialist I | Technical Sales Advisor I

The Entry Technical Sales Support may require a bachelor's degree in area of specialty. Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Being an Entry Technical Sales Support typically reports to a supervisor or manager. Working as an Entry Technical Sales Support typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. more...


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