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Alternate job titles: Technical Support Specialist, Entry | Technical Support- Tier 1

Provides basic technical support and assistance to clients via email, phone, and/or other remote methods. Addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents client interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a basic understanding of the organization's products and servi more...



Alternate job titles: Technical Support - Tier 2 | Technical Support Specialist, Experienced

Provides moderately complex technical support and assistance to clients via email, phone, and/or other remote methods. Addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents client interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a strong understanding of the organization's prod more...


Alternate job titles: Technical Support - Tier 3 | Technical Support Specialist, Senior

Provides complex technical support and assistance to clients via email, phone, and/or other remote methods. Addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents client interactions, including details of inquiries, complaints, comments, and actions taken. May supervise and guide lower-level representatives. Possesses a deep more...


Alternate job titles: Web Customer Support Specialist | Technical Customer Service Representative | Web Products Technical Support Specialist

The Technical Tier 1 Product Support Representative interacts with customers and troubleshoots problems to provide a high level of customer satisfaction. Supports Web-based products and services through email support, desktop support, and telephone support. Being a Technical Tier 1 Product Support Representative typically reports to a supervisor or manager. Requires a bachelor's degree in the field. Working as a Technical Tier 1 Product Support Representative typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally more...



Alternate job titles: Web Customer Support Specialist | Technical Tier 1 Product Support Representative | Web Products Technical Support Specialist

The Technical Customer Service Representative interacts with customers and troubleshoots problems to provide a high level of customer satisfaction. Supports Web-based products and services through email support, desktop support, and telephone support. Being a Technical Customer Service Representative typically reports to a supervisor or manager. Requires a bachelor's degree in the field. Working as a Technical Customer Service Representative typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in sever more...


Alternate job titles: Technical Customer Support Team Supervisor

Supervises a team that provides technical service-related support for an organization. Tracks the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Implements and measures the effectiveness of improved process or operational policies. Suggests changes to products or services to fulfill customer needs. May require a bachelor's degree in the field. Typically reports to a manager. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive process more...



Alternate job titles: Customer Service Representative II | Customer Care Representative II | Non-Technical Customer Service Specialist - Intermediate

The Customer Service and Support Representative II resolves mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Being a Customer Service and Support Representative II may utilize a customer relationship application or database to record activities and research product information. Analyze a customer's service needs and refer to other service or technical departments for follow up as needed. In addition, Customer Service an more...


Alternate job titles: Customer Service Representative I | Customer Care Representative I | Non-Technical Customer Service Specialist - Entry

The Customer Service and Support Representative I resolve routine and basic problems and communicates solution or requested information to the customer. Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Being a Customer Service and Support Representative I may utilize a customer relationship application or database to record activities and research product information. Analyze a customer's service needs and refer to other service or technical departments for follow up as needed. In addition, Customer Service and Support Representative I requires more...


Alternate job titles: Customer Service Representative III | Customer Care Representative III | Non-Technical Customer Service Specialist - Senior

The Customer Service and Support Representative III resolves complex or unusual requests and problems that may require a customized response and communicates solution or requested information to the customer. Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Being a Customer Service and Support Representative III provide updates to other internal teams on customer needs and factors that contribute to customer satisfaction. Analyze a customer's service needs and refer to other service or technical departments for follow up or additional informati more...



Alternate job titles: Technical Service Manager | Technical Support Services Operations Manager

Manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. Manages subordinate staff in the day-to-day performance of their jobs. True fi more...


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