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Alternate job titles: Technical Customer Support Team Supervisor

Supervises a team that provides technical service-related support for an organization. Tracks the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Implements and measures the effectiveness of improved process or operational policies. Suggests changes to products or services to fulfill customer needs. May require a bachelor's degree in the field. Typically reports to a manager. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive process more...



Alternate job titles: Technical Support Supervisor

The Technical Customer Support Team Supervisor tracks the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Supervises a team that provides technical service-related support for an organization. Being a Technical Customer Support Team Supervisor suggests changes to products or services to fulfill customer needs. Implements and measures the effectiveness of improved process or operational policies. In addition, Technical Customer Support Team Supervisor may require a bachelor's degree in the field. Typicall more...


Alternate job titles: Field Service Supervisor I | Field Service Engineering Supervisor, Entry

The Technical Field Support Supervisor I schedules and trains field service representatives. Oversees field service personnel who perform on-site routine services including installation, maintenance, and repair. Technical Field Support Supervisor I, a level I supervisor is considered a working supervisor with little authority for personnel actions. Responsibilities also include maintaining offices and facilities including ensuring inventory is fully stocked. In addition, Technical Field Support Supervisor I may require a bachelor's degree in area of specialty. Typically reports to a manager or more...


Alternate job titles: Field Service Supervisor III | Field Service Engineering Supervisor, Senior

The Technical Field Support Supervisor III schedules and trains field service representatives. Oversees field service personnel who perform on-site routine services including installation, maintenance, and repair. Technical Field Support Supervisor III, a level III supervisor has full authority and may be considered lower middle management. Responsibilities also include maintaining offices and facilities including ensuring inventory is fully stocked. In addition, Technical Field Support Supervisor III may require a bachelor's degree in area of specialty. Typically reports to a manager or head more...



Alternate job titles: Field Service Supervisor II | Field Service Engineering Supervisor, Experienced

The Technical Field Support Supervisor II schedules and trains field service representatives. Oversees field service personnel who perform on-site routine services including installation, maintenance, and repair. Technical Field Support Supervisor II, a level II supervisor has authority for personnel actions and oversees most day to day operations of group. Responsibilities also include maintaining offices and facilities including ensuring inventory is fully stocked. In addition, Technical Field Support Supervisor II may require a bachelor's degree in area of specialty. Typically reports to a more...


Alternate job titles: GIS Supervisor | Geographic Information Systems Supervisor | GIS Projects Supervisor

The GIS Technical Supervisor plans, assigns, and reviews the work of mappers and drafters working on GIS projects. Supervises the utilization of Geographic Information System techniques to provide a better understanding of certain variables in a given geographic location. Being a GIS Technical Supervisor provides GIS technical support and develops solutions for all application problems. Prepares, provides, and updates maps and data sets to clients. In addition, GIS Technical Supervisor knowledgeable of GIS software and technology. Works in conjunction with CAD drafters and technicians. Require more...



Alternate job titles: Technical Support - Tier 2 | Technical Support Specialist, Experienced

Provides moderately complex technical support and assistance to clients via email, phone, and/or other remote methods. Addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents client interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a strong understanding of the organization's prod more...


Alternate job titles: Technical Support Specialist, Entry | Technical Support- Tier 1

Provides basic technical support and assistance to clients via email, phone, and/or other remote methods. Addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents client interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a basic understanding of the organization's products and servi more...


Alternate job titles: Technical Support - Tier 3 | Technical Support Specialist, Senior

Provides complex technical support and assistance to clients via email, phone, and/or other remote methods. Addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents client interactions, including details of inquiries, complaints, comments, and actions taken. May supervise and guide lower-level representatives. Possesses a deep more...



Alternate job titles: Entry Technical Sales Support | Technical Sales Advisor I

Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. Typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. more...


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