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Alternate job titles: Customer/Technical Training Manager | Manager of Technical Training | Technical & Process Training Manager

Leads design and delivery of technical training programs. Determines training objectives by conducting analysis of overall needs and specific skill or knowledge gaps. Manages the development of training programs and materials including outlines, text, handouts, hands on exercises and training evaluations. Establishes processes to monitor results of training participants and collect feedback on training instructors to determine effectiveness and identify areas for improvement. Assess and manage any contractors utilized to deliver specialized training. May manage IT, product, or equipment traini more...



Alternate job titles: Customer/Technical Training Manager | Technical & Process Training Manager

The Manager of Technical Training determines training objectives by conducting analysis of overall needs and specific skill or knowledge gaps. Leads design and delivery of technical training programs. Being a Manager of Technical Training establishes processes to monitor results of training participants and collect feedback on training instructors to determine effectiveness and identify areas for improvement. Manages the development of training programs and materials including outlines, text, handouts, hands on exercises and training evaluations. In addition, Manager of Technical Training asse more...


Alternate job titles: Manager of Technical Training | Technical & Process Training Manager

The Customer/Technical Training Manager determines training objectives by conducting analysis of overall needs and specific skill or knowledge gaps. Leads design and delivery of technical training programs. Being a Customer/Technical Training Manager establishes processes to monitor results of training participants and collect feedback on training instructors to determine effectiveness and identify areas for improvement. Manages the development of training programs and materials including outlines, text, handouts, hands on exercises and training evaluations. In addition, Customer/Technical Tra more...


Alternate job titles: Customer/Technical Training Manager | Manager of Technical Training

The Technical & Process Training Manager determines training objectives by conducting analysis of overall needs and specific skill or knowledge gaps. Leads design and delivery of technical training programs. Being a Technical & Process Training Manager establishes processes to monitor results of training participants and collect feedback on training instructors to determine effectiveness and identify areas for improvement. Manages the development of training programs and materials including outlines, text, handouts, hands on exercises and training evaluations. In addition, Technical & Process more...



Alternate job titles: Manager of Employee Training & Development

Designs, plans, and implements corporate training programs, policies, and procedures. Researches new training techniques and suggests enhancements to existing training programs to meet the changing needs of the organization. Contracts with vendors for employee participation in outside training programs. Ensures that training materials and aids are kept up to date and are effective. Requires a bachelor's degree. Typically reports to a head of a unit/department or top management. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project more...


Alternate job titles: Customer Service Coaching and Training Manager | Customer Service Training Manager, Call Center

Designs and implements training programs specifically for customer service or contact center staff. Researches new training techniques and suggests enhancements to existing customer service training programs. Establishes processes and tools to monitor staff performance and use those metrics to provide meaningful feedback focused on service improvements. Provides additional professional development opportunities and resources to customer service staff. May personally deliver the most technical training classes. Requires a bachelor's degree. Typically reports to a head of a unit/department. Mana more...



Alternate job titles: Senior Training Assistant

Responsible for clerical and administrative duties related to the delivery of training and organizational development programs. Schedules training events, coordinates with instructors, obtains and distributes required instructional materials, and communicates schedules and details. Processes enrollments and answers routine inquiries regarding courses, schedules, and locations. Uses an information system or database to enter data and produce reports on training statistics, inventory levels or assessments of the programs and instructors. Coordinates additional services including technical equipm more...


Alternate job titles: Regulatory Policy/Process Training Specialist

Conducts needs analyses and designs and implements ethics, business conduct and compliance training and development programs. Interfaces with multiple functional groups outside the ethics and compliance office to ensure curriculum content and methods meet legal, regulatory and corporate objectives. Participates in the development and implementation of classroom, web-based and other media training programs for all employees designed to promote knowledge of the corporate code of conduct policies, legal and regulatory requirements of the organization's business. Coordinates with and ensures a uni more...


Alternate job titles: Training Specialist IV | Trainer IV | Training & Development Analyst IV | Training Instructor IV

The Lead Training Specialist monitors the effectiveness of training on employees using individual or group performance results. Delivers company training programs and workshops to employees and managers. Being a Lead Training Specialist develops new training program design and existing program enhancements including lesson plans and training aids. Collects feedback on sessions from attendees to use for future improvements to content and presentation. In addition, Lead Training Specialist may specialize in a particular subject, training program, or function of the company. Training programs may more...



Alternate job titles: Training Specialist IV | Lead Training Specialist | Trainer IV | Training & Development Analyst IV

The Training Instructor IV monitors the effectiveness of training on employees using individual or group performance results. Delivers company training programs and workshops to employees and managers. Being a Training Instructor IV develops new training program design and existing program enhancements including lesson plans and training aids. Collects feedback on sessions from attendees to use for future improvements to content and presentation. In addition, Training Instructor IV may specialize in a particular subject, training program, or function of the company. Training programs may inclu more...


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