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Alternate job titles: Technical Customer Service Representative | Technical Tier 1 Product Support Representative | Web Products Technical Support Specialist

Supports Web-based products and services through email support, desktop support, and telephone support. Interacts with customers and troubleshoots problems to provide a high level of customer satisfaction. Requires a bachelor's degree in the field. Typically reports to a supervisor or manager. Typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. more...



Alternate job titles: Web Customer Support Specialist | Technical Customer Service Representative | Technical Tier 1 Product Support Representative

The Web Products Technical Support Specialist interacts with customers and troubleshoots problems to provide a high level of customer satisfaction. Supports Web-based products and services through email support, desktop support, and telephone support. Being a Web Products Technical Support Specialist typically reports to a supervisor or manager. Requires a bachelor's degree in the field. Working as a Web Products Technical Support Specialist typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in sever more...


Alternate job titles: E-commerce Customer Service Representative | Customer Contact Center E-commerce Support | Customer Service Specialist - E-commerce

The Online Customer Service Specialist assists customers with product selection, answers basic questions, and suggests various product options that are available. Responds to customer web inquires regarding online merchandise or service orders. Being an Online Customer Service Specialist ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures. Documents customer problems and inputs in ticketing system. In addition, Online Customer Service Specialist may r more...


Alternate job titles: Contact Center Representative IV - Outbound | Call Center Representative IV - Outbound | Telemarketing Representative IV - Outbound

The Customer Support Representative, Specialist - Outbound promotes and sells products and services of company. Initiates calls to current and/or potential clients by following standard scripts and procedures. Being a Customer Support Representative, Specialist - Outbound may require an associate's degree. Documents and tracks orders and service feedback using a computer system. In addition, Customer Support Representative, Specialist - Outbound typically reports to a supervisor or manager. Being a Customer Support Representative, Specialist - Outbound has gained full proficiency in a broad ra more...



Alternate job titles: Customer Service Manager -E-commerce | Online Customer Support Manager

Manages a team of customer service representatives that respond to web-based customer inquiries. Analyzes service activity data and utilize findings to create resources for training and service improvements. Compiles customer feedback and recommend changes to website, products, or services to technical and product teams. Provides ongoing training focused on the support of E-Commerce customers. Ensures that service standards are established and attained. Requires a bachelor's degree. Typically reports to a head of a unit/department. Manages subordinate staff in the day-to-day performance of the more...


Alternate job titles: E-commerce Customer Support Manager | Customer Service Manager -E-commerce

The Online Customer Support Manager analyzes service activity data and utilize findings to create resources for training and service improvements. Manages a team of customer service representatives that respond to web-based customer inquiries. Being an Online Customer Support Manager provides ongoing training focused on the support of E-Commerce customers. Compiles customer feedback and recommend changes to website, products, or services to technical and product teams. In addition, Online Customer Support Manager ensures that service standards are established and attained. Requires a bachelor' more...



Alternate job titles: E-commerce Customer Service Representative | Customer Contact Center E-commerce Support | Online Customer Service Specialist

The Customer Service Specialist - E-Commerce assists customers with product selection, answers basic questions, and suggests various product options that are available. Responds to customer web inquires regarding online merchandise or service orders. Being a Customer Service Specialist - E-Commerce ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures. Documents customer problems and inputs in ticketing system. In addition, Customer Service Specialist - more...


Alternate job titles: Digital Editorial Support Specialist | Web Editorial Assistant

Collects, selects and edits stories for dissemination on a website. Reads copy to detect errors in spelling, punctuation and syntax. Verifies facts, dates and statistics using standard reference sources. May require a bachelor's degree in a related area. Typically reports to a manager. Typically requires 1-3 years of related experience. May be entry level if some experience in the skill. Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. more...


Alternate job titles: Content Deployment Technical Specialist | Web Authoring and Content Update Specialist

Creates and develops the files within the document root for a website, using website deployment languages such as HTML, CSS, PHP, Java. Coordinates with writers, producers, and other contributors to the website to ensure consistency in style, tone, and quality of the organization's site. Requires a bachelor's degree. Typically reports to a manager. Works on projects/matters of limited complexity in a support role. Work is closely managed. Typically requires 0-2 years of related experience. more...



Alternate job titles: Copy Editor - Web | Content Deployment Technical Specialist

The Web Authoring and Content Update Specialist coordinates with writers, producers, and other contributors to the website to ensure consistency in style, tone, and quality of the organization's site. Creates and develops the files within the document root for a website, using website deployment languages such as HTML, CSS, PHP, Java. Being a Web Authoring and Content Update Specialist typically reports to a manager. Requires a bachelor's degree. Being a Web Authoring and Content Update Specialist works on projects/matters of limited complexity in a support role. Work is closely managed. Worki more...


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