HR/People Advisor

Job Title:             HR / People Advisor

Location:             Cardiff, Ewloe or Liverpool (Hybrid)

Salary:                 £32,000 - £35,000

Contract type:    Permanent

#LI-Hybrid

About the role

We are looking for an experienced HR/People Advisor to join our People team here at ARO.

In this role, you will provide generalist HR support to the group, helping to shape our employee journey.

You will be responsible for maintaining excellent employee relations and will work with senior stakeholders and the wider people team across a range of HR activities including organisational development, change management, talent management, performance management, employee communications and engagement.

As our HR/People Advisor, you will be responsible for providing guidance and support to managers and employees on employee relations matters. Your primary focus will be on promoting positive working relationships, resolving conflicts, and ensuring compliance with employment laws and regulations.

This role requires strong interpersonal and communication skills, along with a deep understanding of HR policies and practices

Please note that this is a Hybrid role with onsite requirement 2 -3 days a week. You must be able to commute to the office and have your own transport.

What you’ll do

• Provide guidance and support to managers and employees on employee relations matters, including policy interpretation, conflict resolution, and performance management.
• Investigate and resolve employee complaints and grievances, ensuring fair and impartial handling of cases in a timely manner.
• Conduct thorough and objective investigations into employee relations issues, gathering relevant information and conducting interviews as necessary.
• Collaborate with managers to address performance-related issues and develop appropriate corrective action plans.
• Collaborate with People Partners across our Business Units for support on complex people matters
• Mediate and facilitate discussions between employees and management to resolve conflicts and improve working relationships.
• Working closely with the wider People Team, assist in the development and implementation of employee relations policies, procedures, and practices in alignment with employment laws and ARO values
• Ownership of our Employee Handbook.
• Stay updated with employment laws and regulations, providing guidance to ensure compliance and mitigate legal risks.
• Provide coaching and training to managers on effective employee relations practices, conflict resolution, and performance management.
• Develop and deliver employee relations training programs to enhance understanding and awareness among employees.
• Analyse employee relations data and trends to identify areas of improvement and recommend proactive solutions.
• Support the implementation of disciplinary procedures and processes, ensuring consistency and fairness in their application.
• Maintain accurate and confidential employee relations documentation and records.
• Assist in other People-related projects and initiatives as assigned.
• Provide cover for payroll management to cover annual leave/sickness

What we are looking for?

Essential

• Previous experience in a People/HR advisor role
• Strong knowledge of human resources and employment law
• CIPD qualified to at least level 3
• Confidentiality and able to work in a discreet and responsible way
• Sound judgment and problem-solving skills
• Ability to use own initiative
• Patience and ability to remain calm under stressful situations
• Ability to motivate and manage people
• Able to champion our engagement strategy and key People initiatives
• Collaborative with a solution-focussed approach
• Resilient and comfortable taking ownership
• Experience of HR software systems and managing payroll activities
• Ability to build trust with employees and line management
• Excellent communication skills written and verbal and an approachable manner
• High level of accuracy and attention to detail
• Excellent organisational and prioritisation skills
• Intermediate knowledge of Microsoft packages (Word and Excel)
• Adapts well to change
• Active listening skills

Desirable

• CIPD qualified to level 5

Who are we?

ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.

As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.

To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.

In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

Why Work for ARO?

At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!

We offer a wide range of benefits and incentives to our employees including:

• ‘Design Your Life’ training and development programme
• Flexible working
• Company Pension Scheme and matching contributions
• Company Perks portal
• Private Medical insurance
• Life assurance
• 25 days holiday plus bank holidays plus holiday trading
• Your Birthday off, on us!
• Health Club and Wellbeing Scheme
• ARO Shares after 12 months employment
• Employee Assistance Programme
• Technical Training Academy and E-learning

If even 80% of this matches your experience and attributes, we would be delighted to hear from you.