Office Administrator

Office Administrator – Mon- Fri 9am -5.30pm, Staplehurst, Kent 

About Us:

Balfour Winery is one of England's leading wine producers and creates award winning wines, beers and ciders in Staplehurst, Kent. The beautiful 400-acre Estate is home to our vineyards, apple orchards and state of the art winery and world class visitor centre.

An exciting opportunity has arisen for a full-time Office Administrator to join our team.

This opportunity within the growing English wine industry will encompass excellent customer service and office management with a passion for delivering the best possible experience. We are looking for a candidate who has a positive and proactive approach, a team player that will go above and beyond in all aspects to their job.

Duties include:

• Assisting with all incoming calls / bookings, enquiries and input new bookings
• To assist with the inbox management
• Assist Reservations Manager and Event Manager with administrative requirements 
• Manage goods in, distribute parcels and post to appropriate departments throughout the day
• Responsible for all office and cellar door purchasing:
  • Stationary/ office supplies
  • cellar door items, i.e glasswear, packaging, any items that is required for service and retail
• Responsible for all printing for cellar door/ front of house, menus, maps, tasting notes, any items that are requested   
• Amazon account expense management
• Purchases point of contact for the vineyard team 
• Management of company Vodafone account
• Office maintenance- to be the point of contact for IT issues,  PC’s/  Laptops and internet issues via our IT support company. Ensuring that any office maintenance issues are dealt with
• To keep the office/ kitchenette tidy and well organised at all times

Qualities required:

• Proactive, quick-thinking individual used to working in a fast-paced environment
• Passionate about delivering excellent customer service
• Highly computer literate, experience in Microsoft Office applications is essential 
• Enthusiastic with a great personality 
• Flexible and proactive approach
• Good interpersonal and communication skills with an ability to solve problems
• Extremely well organised, committed, and hard-working, a real team player
• You must have at least 1 year of office experience

What we can offer you:

• Belong to a supportive, close-knit team
• Benefit from a competitive salary and great discounts across our Balfour Pubs and Balfour Winery
• Company progression opportunities
• Health cash back plan available
• 20 days bank holidays, with 1 day given for each full year worked at the company, capped at 25 days. 

Salary negotiable,  dependent on experience.