Platform Consultant
Job Posting for Platform Consultant at Bell Integration
Overview:
You will be responsible for assisting our existing customer estate with providing governance & monitoring solutions around end user experience. You will have previous experience working with service design, traditional 1st, 2nd and 3rd line teams and be familiar with the technology landscape at a consumer level. We are looking for a consultant that has a “can do” attitude and is comfortable in picking up new skills quickly whilst use pre-existing knowledge to assist our end users to assist with preventing problems before they arise. Documentation will be key within this role as we ultimately look to improve the customer EUEM experience organisational wide.
Responsibilities:
Job title:
Modern Workplace Platform Consultant (End User Experience Monitoring)
Reporting to:
Service Delivery Manager
Contract length:
6 months
Based at:
Onsite - Glasgow
Scope:
To work within the modern workplace practice within Bell, to drive customer end user experience monitoring and improvements.
You will be responsible for assisting our existing customer estate with providing governance & monitoring solutions around end user experience. You will have previous experience working with service design, traditional 1st, 2nd and 3rd line teams and be familiar with the technology landscape at a consumer level. We are looking for a consultant that has a “can do” attitude and is comfortable in picking up new skills quickly whilst use pre-existing knowledge to assist our end users to assist with preventing problems before they arise. Documentation will be key within this role as we ultimately look to improve the customer EUEM experience organisational wide.
- Technical & architectural competencies around digital end user experience monitoring
- Specific/expert product knowledge around Lakeside Systrack
- Familiarity & product awareness of EUEM products such as Microsoft desktop analytics, Nexthink, ThousandEyes & Zscaler
- Assist with high level design around the EUEM product lifecycle for both Bell and our customer base
- Work on projects & programmes for opportunities provided to modern workplace via our sales and presales channels.
- Working with Modern workplace Architecture both within bell & our customer base
- Plan, document and implement small changes where appropriate.
- Good communication and excellent documentation skills
- The ability to work under pressure in a fast-paced environment and use your initiative and experience based on industry best practices.
- Highlight opportunities to improve/evolve service and technology platforms
- Assist with testing and validation of changes and/or deployments where necessary
- Providing assessments to Bell and our customer base around improvements around pre-existing EUEM configuration
- Implementation of enhancements around end user experience monitoring delivery
- Working with all the tower structures within the modern workplace practice
- Work with the head of modern workplace & relevant teams as an SME with EUEM
- Demonstrate a customer obsessed mind-set when evaluating solution options and platform improvements.
- Knowledge of Modern workplace common practices & technology areas
- Ideally previously working as an expert working within modern workplace infrastructure within an enterprise level organisation
- Improve user experience and drive Modern Workplace and digital transformation initiatives.
- Strong knowledge with productivity & collaboration tools such as Microsoft Office suite including: Outlook, Teams, Viva, Forms.
- Monitor and optimize Microsoft 365 services, generate performance reports, and stay updated on the latest features and best practices.
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