Team Leader

About The Role

This role is about Leadership, Team Management and Customer Service. You will be responsible for a team of skilled and knowledgeable Customer Service Advisors in our Contact Centre. Your team will be dedicated to a speaking with our customers as first point of contact – dealing with everything from booking in repairs to general queries . First class Customer Experience is top of the list of activities your team focus on, delivering this in a service level agreement format that’s clear and concise following quality guidelines.

This team sits in our Arval Contact Centre – a meaningful part of a well-oiled machine that is our Global Operations function. You and your team will be, interacting directly with a variety of customers – from drivers and internal teams to, garages to third party suppliers.

What’s in it for you?

Culturally, we are a friendly bunch. We expect a lot but know that works both ways so offer our Journey Makers a fantastic employee experience end to end.

You will be joining a family – where, together, we are all pushing the limits of what’s possible for our customers and for each other. We’re an excellent mix of new and longer serving Journey Makers, all working together to constantly improve the service we offer all our customers. Sharing experience, ideas and creative solutions is what we do best.

Being owned by a bank (BNP Paribas) we all benefit from some excellent perks. You will enjoy the standard benefits like Private Healthcare (AXA PPP), Life Assurance, a great Company Pension scheme and the usual 25 days holiday (plus bank holidays), generous annual bonus, access to great discounts on our products and services etc…

As a Team Leader you’ll be Pay Zone level A4. This includes a basic salary of up to £29,000 depending on experience, and a bonus of up to £1,100 per year.

You will also enjoy the outstanding benefits including;

• Private Healthcare (AXA PPP)
• Life Assurance
• Company Pension scheme
• A range of personal flexible benefits
• 25 days holiday, your birthday off plus bank holidays
• Access to great discounts on our products and services
• To celebrate your 1st year you can enjoy a ½ holiday or a £75 Love2Shop voucher
• Paid eye tests and £50 towards your lenses
• Volunteering days
• Charity Fundraising
  
  

About You

You’ll be switched on, commercially focussed and fluent in the language of Customer Service and team management. Adept at coaching, an inspiring role model for how to develop and manage and service driven teams, your people skills will be highly tuned to perfection.

You will also be highly skilled at stakeholder management, working transitionally across our teams with our managers and leaders from a variety of teams and functions. Able to dip into operational action and straight back into transactional challenges, your will be happy to be fluid and agile in your thinking.

Ideally, you will have some leasing/fleet industry knowledge and experience, or at least someone who understands the complexities of leasing products and services. However, experience of managing teams in a Contact Centre / Customer Service environment is an absolute must.

Key Skills Required

• Good communication skills are key
• Attention to detail
• Able to work at pace
• Able to handle phone and email queries in a professional manner
• Experience with complaint handling would be advantageous
  
  

About Us

We are one of Europe’s leading vehicle leasing providers with a strong UK presence and clear vision for sustainable mobility. Find out more about our plan here: Arval Beyond

Culturally, we are a friendly bunch - more human, than corporate. We truly believe all our Journey Makers help us shape our story – and make history in the process. Come, join our family, and be part of it too.

However, we are also a performance driven culture, and we expect a lot but know that works both ways so offer our Journey Makers a fantastic experience end-to-end, including strong career growth opportunities across the world within Arval or the wider BNP Paribas group

We are proud to celebrate the diverse nature of our customers and our hugely diverse teams, where everyone feels safe to be their authentic self. We support all our local communities and groups and actively encourage people from underrepresented backgrounds to apply to become part of our family. We do not discriminate based on race, colour, religion, gender, gender identity, sexual orientation, national origin, genetics, marital status, disability or age – or any other category you can think of, and we have a strong “speak up” culture through which we support and ally with all group our Journey Makers identify with.

We are a family-friendly employer with a culture based on trust, autonomy and flexibility and believe everyone has a voice and the opportunity to make an impact.

Here is a recent video we put together that shows life at Arval: The Journey Makers

Application process

Following application, you will contacted by our of our internal recruitment professionals.

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