People Insights Manager

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.

Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.

Join us on our journey to become a data-led organization that leads the way in employee research and insight.

At Centrica, we are transforming our strategy and culture to align to our purpose of building a greener fairer future. As a People Insights Manager you will be part of a People Analytics and Insight team that uses data from various sources to support our business outcomes. You’ll be using data to reveal insights, designing and implementing surveys and research projects, and influencing decision-making to improve culture, engagement, and performance.

If you are passionate about people data and insights and want to join us on our journey to become a data-led organization, we would love to hear from you.

• Location: UK flexible, travel as required
  
  

Accountabilities

• Measuring the effectiveness of our colleague experience and ROI for key changes needed to improve this experience. Support in design of surveys including journey surveys, life cycle surveys, and ad hoc surveys that align to our business and stakeholder priorities
• Use analytical skills to conduct data analysis and identify and understand people issues within the organisation, using relevant colleague experience data. Deliver robust consulting, insights, improvement proposals and reporting for the business to drive improvements in our colleague engagement, and organisation performance
• Produce data presentations in a compelling way, communicating complex research and analysis to both technical and non-technical audiences
• Prepare insights / analysis and reports for Executive level teams
• Influence stakeholders using valid and reliable insights on the changes required in culture, D&I, Leadership, and Management Effectiveness
• Provide thought leadership to colleagues on what will drive improvements in key strategic priorities (for example what is needed to improve performance and enable flexible working environments)
• Work with business leaders and teams on how they can use insights into actions that will change the organisations effectiveness
• Support on the development and implementation of the colleague listening strategy (including Our Voice, Joiner and Leaver surveys, Colleague NPS for various HR processes) to harness colleague ideas, engagement and performance improvements
• Support where needed on changes to policies, processes, technology, programmes and tools linked to valid and reliable insights
• Work across teams (in and outside of HR, e.g. GBS) collaborating on broader people data and organisational metrics, understanding the key links between employee experience and customer and business outcomes
• Create a compelling colleague story that shapes our short- and long-term people goals
• Being aware of the external landscape and implement and share best practise and thinking where applicable
• Bring external best practice, research and benchmarking and a growth mindset
• Demonstrate exceptional judgment and discretion when dealing with highly sensitive people data, complying with GDPR and privacy requirements
• Support in ensuring data quality is a priority
  
  

Competencies And Qualifications

Technical Competencies:

• Understanding of the various elements of people practice that drive colleague experience, engagement and performance
• Experience measuring employee or customer experience using a broad range of tools and methods to give a diverse range of people the opportunity to be heard
• Be able to break down people-related issues into a clear structure, and formulate questions to inform research design
• Be able to work with stakeholders to develop questions and hypotheses, and provide insight into people-related issues using relevant data
• Able to analyse and translate data and insight into effective storytelling with a business performance focus
• Experience running employee listening programs and/ or working with survey platforms (e.g. Qualtrics, Glint, Peakon, Perceptyx,etc.)
• Experience of data and reporting tools, analysis, and data science methods
• Program and project management skills
  
  

Behavioural Competencies:

• Focussed on delivering the best outcome for internal customers
• Offer positive disruption in a way that builds respect for the role/team and is welcomed by the internal customer
• Excellent relationship management and collaboration
• Being able to prioritise work across a number of initiatives
• Ability to navigate ambiguity Getting things done – being able to work independently, and a “can do” attitude is a must
  
  

Work Experience

• Experience measuring employee experience using a broad range of approaches
• Experience of data and reporting tools, analysis, and data science methods
• Experience deriving insights and stories from data to drive improvements in colleague experience, engagement, organisational effectiveness, and performance