W&FJ Regional Aftersales & Operations Executive

Regional Aftersales & Operations Executive Location: CHANEL, 5 Barlow Place, London UK Reports to: Head of Operations & Supply Chain (W&FJ) Contract: 12 months fixed term contract (Maternity Cover) Your role @CHANEL: This is a 12-month role for the UK Region to help grow and accelerate the CHANEL Aftersales division along with leading Operational projects. This will involve working with the Local and Regional networks, including the boutiques, workshops, export and stock teams as well as building strong connections with Global counterparts. What impact you can create at Chanel: Local operations: Strong understanding of aftersales and operational business processes with associated systems Work closely with Boutique Teams to ensure quality of stock and repairs Training and communicating with boutiques on all services and processes Develop and manage KPIs to provide transparency and optimise efficiency of lead times and procedures Work alongside the Aftersales Project Manager to train and test local systems for future releases Oversee client repairs and liaise with Boutiques, Workshops and Clients where required to optimise process Manage Satisfaction Survey results with Boutique teams in a timely manner Work closely with Fashion Operations team to streamline processes and develop efficiencies across departments Support with internal and external events as required Regional operations: Review and place orders for spare parts for existing and novelty products Share and feedback best practices and product updates with global counterparts Attend monthly meetings with Global team to feedback local issues and concerns Work with the Global Care teams to roll out and adapt Global Aftersales projects and services by collating all necessary local business requirements, specificities and constraints Ensure availability of local resources to drive new projects within required timeframes and budgets Liaise with internal and external stakeholders to streamline processes and drive efficiencies Communicate and update all internal teams on ongoing projects Develop and provide best in care services for our clients across the Region You are energised by: Leading and supporting projects with multiple stakeholders that will create a positive impact for our clients and business. Reviewing and monitoring current processes to optimising service streams with a view to delivering continuous improvement The opportunities in strengthening the brands relationship with our Clients through the Chanel & Moi programme The curiosity and passion for continual learning to ensure the Client experience is always at the heart of the business What you will bring: Acting as an Ambassador for the brand, bring a proven competency of Repairs and Operations ideally within the Jewellery and Watch environment. Create and monitor KPIs to drive efficiencies Previous experience in cross functioning project management Understanding of interactions between business processes and IT applications Ability to build reporting documents such as excel, power point, BI A track record of leading and supporting projects with openness and curiosity, while delivering effective outcomes in a timely manner An ability to build relationships across multiple divisions and teams An inclusive approach the maximises the diverse capabilities available across all levels and Divisions within CHANEL What you will gain from this experience: Opportunity to work with a luxury Global brand with a wealth of heritage. Collaborate with departments, building key partnerships and relationships The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey. Benefits at CHANEL Our employee benefits have been created to support you across your professional and personal life by offering you: Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more Mental Wellbeing: Employee Assistance Programmes and Other Support Lines Platforms: Multiple Platforms to support across Wellbeing Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones *Benefits are eligibility dependant and subject to change at any time At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.