Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. What you'll do: Put the user at the heart of what we do Be agile and innovative, able to jump between different disciplines in the learning sphere to play your part wherever the squad needs you Be able to take concepts and visions and turn them into ideas and pitches that respond to the business need and team goals Be curious and always looking to campaign for new and better ways for Learning@CSG's offering to evolve for us and on behalf of our stakeholders Be restless in your drive for innovation and be willing to step outside the perceived norms to bring true progress to what Learning@CSG does Avoid being typecast and instead be able and willing to evolve to wherever the need is, and meet our learners on their terms Role model learning culture by being passionate and driven in your own development as a Learning professional What you'll bring: Experience in delivering learning in a variety of mediums and achieve demonstrable business outcomes as a resu< this includes face to face, digital and virtual solutions Understanding of UX Design Must have experience in Articulate (Rise and Storyline) Good demonstrable understanding of graphic design, layout and brand Experience in Adobe suite (PS, Ai, Ae, Pr and XD) Experience in rapid solution finding to meet the tactical needs of the business as needed Experience in Asana or equivalent project management tool/systems Excellent communication and influencing skills Good coaching skills and preferably accredited with relevant experience & or professional qualification in Learning & Development, Coaching & Facilitation. Strong technical skills or knowledge on LMS systems and resources used across the sector (CSG internally), inc. the office suite, Teams, thrive@sky and so on Customer Service Group In our Customer Service Group Team, we aim to offer the best customer service through our amazing people. Whether you're a frontline colleague speaking to a customer, or one of brilliant support people, you'll have the passion for creating great experiences for our people and our customers. We help connect our customers to the products and entertainment that they love, and as part of our fast-paced team, no two days are the same. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Any UK Sky site Inclusion: We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice. We've also set ambitious targets for increasing ethnic diversity and representation throughout our organisation. At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.