IT Support Field Manager

Are you a passionate and experienced IT professional ready to lead a team and make a real impact?

We are seeking a highly motivated and skilled IT Support Field Manager to join our dynamic team in Richmond, London. This role offers the opportunity to work with a diverse portfolio of clients, manage a dedicated team, and contribute to the ongoing success of our company.

Responsibilities:

• Lead and manage a team of IT support technicians, providing guidance, training, and support.
• Provide on-site technical support to clients in and around the Richmond London area, ensuring timely and efficient resolution of issues.
• Configure and implement Cyber Essentials and GDPR security standards across client environments.
• Manage and maintain network infrastructure, including routers, switches, access points, DHCP, DNS, TCP/IP, firewalls, and VLANs.
• Implement and administer Windows Server 2016, 2019, and 2022 environments, including group policies and security policies.
• Implement and administer Azure cloud services for client solutions.
• Troubleshoot and resolve issues related to Windows 10, Windows 11, and Mac operating systems.
• Manage client builds and imaging processes.
• Collaborate with service providers to ensure seamless integration and support.
• Maintain adherence to industry best practices and company policies.
• Provide exceptional customer service and support to clients at all levels.
• Identify and communicate potential issues or improvements to the team and management.
• Assist in project management, resource allocation, and ensuring project deadlines are met.
  
  
  

Benefits:

• £45,000 - £60,000 per year depending on experience.
• 40 days paid holiday annually.
• Partnership scheme (share in business profit).
• Business card for business travel.
  
  
  

If you are a highly motivated and experienced IT Support Field Manager with a passion for delivering exceptional client service, we encourage you to apply!

Requirements:

• Valid driving license and own vehicle essential for travel to client sites.
• Minimum 5 years of experience in a similar managerial or supervisory role within the IT industry.
• Proven experience in configuring and implementing Cyber Essentials and GDPR security standards.
• Strong proficiency in Office 365 Cloud services (Email, SharePoint, Teams, OneDrive).
• Deep understanding of network infrastructure maintenance and installations.
• Extensive experience with Windows Server 2016, 2019, and 2022 (including Group Policies and Security Policies).
• Proven experience with Azure administration and implementations.
• Comprehensive understanding of Windows 10, Windows 11, and Mac operating systems.
• Familiarity with client builds and imaging.
• Exceptional customer service skills, both written and verbal.
• Strong team player with independent problem-solving abilities.
  
  
  

Desired attributes:

• Excellent communication skills with the ability to effectively convey technical information to both technical and non-technical audiences.
• Technical confidence with a proven track record of resolving complex issues.
• Enthusiastic and energetic personality with a positive approach to work and client interactions.
• Client-facing experience with expertise in engaging with senior or challenging personalities.
• Project management skills to oversee on-site projects, coordinate resources, and ensure timely completion.