Credit Control Assistant

Credit Control Assistant

Specific Purpose Role: Full Time (37.5 hours per week)

Salary Starting from £24,156 PA PRA Benefits

Ref: fe/24/13

Important information for candidates:

firmus energy use reserve lists for positions where more than one candidate is deemed suitable for a position. Reserve lists are in place for 12 months during which reserve candidates will be offered the same or similar post should one become available during this time.

Specific Purpose Contracts only:

Should a permanent Credit Control Assistant vacancy arise during the course of the Specific Purpose Contract, the successful candidate will be offered the position on a permanent basis subject to pre-specified conditions.

firmus energy is responsible for the construction and operation of a natural gas network of over 1,900km; the equivalent of laying mains from Antrim to Rome! With over 112,000 customers between our ‘10 towns’ and Belfast markets the future looks bright at firmus energy. firmus energy has a key role to play and a significant contribution to make in the decarbonisation targets set for net zero by 2050 and with significant work already underway, are excited to be part of this change.

We are a family-feel business and offer excellent remuneration and benefits packages, together with comprehensive training and development programmes and the opportunity to excel in challenging and progressive roles.

The role

Reporting to the Credit Control Lead, the Credit Control Assistant will be responsible for ensuring monies are recovered from customers who do not pay within payment terms.

Additionally, they will take responsibility for tackling and preventing current and aged debt, whilst ensuring the delivery of required standards of performance.

About The Role

Key Priorities:

• Contact late paying customers by telephone, letter, and email to recover outstanding gas payments
• Highlight bad debt to the Credit Control Lead to be escalated for further action
• Negotiate and confirm payment plans with customers and follow up on incoming payments
• Liaise with the Sales and Account Management teams to obtain their full support in the proactive management of bad debts
• Process refunds when appropriate.
• Process domestic credit checks
• Any other duties as directed by the Credit Control Lead/Manager

Required Criteria

• Minimum of 5 GCSEs at Grade C or above (or equivalent) including English & Maths, OR minimum of 1 year experience in a Credit Control role
• Experience of working in a customer facing environment
• Ability to prioritise workload and work on own initiative
• Excellent written and verbal communication skills
• Experience in Microsoft Excel, Word and outlook

Desired Criteria

• Familiarity with CRM software and systems
Experience within the utilities industry

Skills Needed

About The Company

An award-winning, Top 100 energy business based in Antrim with almost 130 employees. We design & build gas networks across NI and supply natural gas to over 110,000 homes and businesses. Established in 2005 we built our network over 35 towns and cities in our original Ten Towns and Belfast. Our network is more than 2,200km, the equivalent of laying mains from Antrim to Frankfurt!

We have an important job to do helping deliver reliable and sustainable green gas to heat homes, power factories, universities and critical services.

Information for candidates:

We use reserve lists for positions where more than one candidate is deemed suitable. Reserve lists are for 12 months during which reserve candidates will be offered the same or similar post should one become available.

Company Culture

Specific Purpose (temporary) Contracts:

Should a permanent vacancy arise during the course of a Specific Purpose Contract, the successful candidate will be offered the position on a permanent basis where eligible.

What makes firmus energy a great place to work.

We are a values-based, award-winning energy business with a family-feel. We are committed to offering rewarding and challenging careers in the energy sector and provide excellent remuneration and benefits packages, not least hybrid working for all staff.

We care about our people, the environment and the communities we work in and we have fun too.

Why not join us on our journey to a cleaner, brighter future as we transition towards more renewable sources of energy.

Company Benefits

At firmus energy we provide an excellent total rewards offering including an annual bonus for everyone, regardless of position with pay reviews being undertaken every year. We understand that a healthy workplace improves employees' overall wellbeing and are committed to providing an extensive array of wellbeing initiatives. We have dedicated Mental Health First Aiders and offer Private Medical Insurance to everyone from day one of employment.

Health insurance, Vacation, Paid time off, Performance bonuses, Paid sick days, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Free parking, Open office, Company retreats, Competitive salary, Life insurance, Event tickets, Family and friends rates, Long service recognition, Employee Assistance Scheme, Wellbeing Scheme, Office Games and Gaming, Work With Charities, Employee Recognition Scheme

Salary

£24,156.00 per year