Customer Service Advisor

Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Flagship Group, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks.

We're all about our people and our customers. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service.

We have opportunities for two Part Time Customer Service Advisors to join our team in Dereham.

Both vacancies offer 20 hours per week and a great work/life balance. And guess what? No weekend work - it's Monday to Friday! Each position will have working hours of 10am - 3pm and the required pattern is either Monday - Thursday or Tuesday - Friday. (Please specify days preferred in your application)

As a Customer Service Advisor, you'll be the friendly voice our customers hear when they reach out to us. Whether it's via email, live chat, or over the phone, you'll be there to provide outstanding service, record all the details accurately on our IT systems, and help resolve a wide range of queries.

Do you enjoy listening, do you naturally empathise, and excel at providing clear advice? Love going the extra mile for customers? Then we'd love to hear from you! You'll need to be comfortable using a range of IT systems and have a good standard of education (GCSE or equivalent).

In return for your hard work, we offer a competitive salary of £26,208.00 per annum (£14,166.48 pro rata) and a benefits package that includes:

• 25 days annual leave (pro rata) (increasing to 28 days with length of service), with the ability to buy and sell leave.
• Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards
• Death in Service Benefit
• Company Sick Pay
• An agile working environment to achieve a healthy work/life balance

and that’s not all! We’re also proud to offer;

• Opportunities for development (including apprenticeships, our Academy, and various training options)
• Health and well-being programs and initiatives
• Empowerment (we give you the tools and systems to make the right decisions for resolving issues)
• A Leadership Team that inspires, develops, and supports you

Closing date: 8th September 2024.

In person Interviews to be held: 16th and 18th September 2024.

Applications may be reviewed, and candidates invited to interview ahead of the close date.

We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful.