Customer Service Advisor

Purpose Of The Job

We are currently recruiting for a Customer Support Advisor to work in our fast based Customer Support team, based in Swadlincote. This position will be responsible for accurately inputting customer purchase orders, as well as answering incoming sales office calls.

Key Responsibilities /Duties

Please make sure you read the following details carefully before making any applications.

• Accurately process allocated orders in line with the expected error rate target
• Work as part of a collective team to ensure that where possible all orders are processed at the end of the day
• Manage incoming and outgoing customer calls as required
• Support a dedicated sales area, including management of orders through the production process, keeping customers informed of any changes to their deliveries
• Manage any after sales issues, including complaints and customer queries in a timely and efficient manner
• Ensure that customer service is maintained by co-ordinating queries and responding promptly, in the best interests of the customer and the business
• Co-ordinate and follow stock returns procedure and complete goods returns as necessary
• Provide relevant product knowledge to be able to answer queries to customers and in-house
• Provide account support for low spending accounts, to drive sales growth
  
  

Skills / Experience

• Previous experience in a busy customer service / sales environment
• The ability to manage time and tasks effectively
• High level of accuracy / attention to detail
• Ability to provide high level of customer service via telephone and email
• Proficient in using systems and sales platforms; ideally Microsoft dynamics
  
  

Part of Keystone Group, Keystone Lintels is a market leading manufacturer of steel lintels. Founded in 1989, it is now a multisite manufacturing operation with locations in Swadlincote (South Derbyshire) and Cookstown (N. Ireland) to service both UK and Irish construction markets. It’s extensive and growing range of Hi-therm lintels, standard and special steel lintels, Brickslip lintels and windposts is award winning and celebrated throughout the industry.

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