As a Remediation Administrator you'll play an essential role within our operational teams, responsible for the seamless processing of high volumes of instructions while delivering exceptional customer service.
Working collaboratively with a dedicated team, you'll support queries and requests from Financial Adviser firms, building strong and long-lasting relationships with our valued clients.
Your attention to detail and commitment to accuracy will be pivotal in efficiently processing new Investments and providing crucial administrative support across our diverse range of product wrappers on the Wealthtime platform.
By making significant contributions to delivering a seamless and personalised experience, Your contributions will further strengthen Wealthtime's well-established reputation for excellence in the financial services industry.
Key Responsibilities:
If you thrive in a fast-paced environment, effortlessly meet tight deadlines, and possess strong attention to detail, you're the perfect fit for our team. As an excellent communicator, you'll utilise your proficiency in Microsoft Office applications predominantly Outlook.
A positive can-do attitude and a keen interest in the financial service industry will set you apart. While relevant experience or a Financial Services qualification would be advantageous, our comprehensive training ensures you have the tools to succeed.
Excellent Communication Skills: Effective communication is the foundation of quality customer service.
Empathy: Understanding and empathising with customers' concerns is crucial for building trust.
Patience: Remaining patient and calm, especially in challenging situations, is vital.
Problem-Solving Skills: The ability to analyse issues and find creative solutions is a key competency.
Product/Service Knowledge: In-depth knowledge of Wealthtime's products is essential for providing accurate support.
Adaptability: The capacity to adjust communication and problem-solving approaches to suit different customer needs.
Time Management: Efficiently managing time and handling multiple customer inquiries is critical.
Conflict Resolution: Skill in resolving conflicts and handling difficult customers can lead to positive outcomes.
Attention to Detail: Accurate record-keeping and follow-up on commitments are essential.
Professionalism: Maintaining a professional and courteous attitude in all interactions is fundamental for building a positive customer experience.
Essential:
Desirable: