Administrator

Job Title: Customer Service Administrator
Location: Units 1-6 Citadel Place, SE11 5EF
Salary: £27,352 per annum
Contract Type: Permanent
Hours: Full time 40 hours, Monday – Friday

Right to live & work within the UK is required for this role.

Please note: As high-level security clearance is required for this role, the postholder wouldn't be able to start with Optima Health until the vetting is passed.

Role Summary:

Optima Health are currently recruiting for an experienced Customer Service Administrator to join our team in London. You will provide a professional, efficient, and solution-focused customer experience, ensuring that the highest standards of service are always provided, including excellent response times and timely, professional management of queries.
You will ensure that all administrative processes on each contract are carried out and completed in line with KPIs and that all members of the teamwork to ensure that there is clarity on the system as to the next step.

Main Duties and Responsibilities Include:

• Deal with customer queries in a professional, friendly and solution focused attitude
• Liaise with colleagues to escalate complaints or concerns where appropriate
• Manage contract inboxes efficiently with excellent communication
• Monitor diaries to ensure that clinicians diaries are optimised
• Ad doc duties when required to support the wider Optima Health team
  
  

Experience, Skills, and Knowledge Required for the Role:

• High level security clearance is required for this role
• Written and verbal communication skills
• Previous Administration experience
• Ability to prioritise, organise and work well under pressure
• Experience with Microsoft Packages
  
  

What Can We Offer You?

• Competitive salary
• 25 days annual leave, plus bank holidays
• Buy and sell holiday scheme
• Pension scheme
• Health Cash Plan
• Career progression opportunities
• Employee Assistance Programme
• Cycle to work scheme
• Eye care test vouchers
• Flu vaccination scheme
• Employee discount scheme
• Life assurance
• Annual Share Save Scheme
• Professional registrations fees paid
• Clinical Training Academy

About Us:

The new Optima Health is the UK market leader in the provision of Occupational Health and Wellbeing services. Formed by the combination of three leading businesses (Optima Health, TP Health and Healthwork), the new Optima Health is more than the consolidation of the individual legacy businesses, our combined and complementary capability means we can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. Our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.

Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks, with touchpoints all the way through and support from your Line Manager. One of our core values is One Team and growing and developing together is our key commitment. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey.

Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation.