Export Customer Services Coordinator

Want to help us bring happiness to the world? Want to join an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure and people? Then this is the place for you. As proud bakers and chocolatiers and custodians of iconic global brands, we don’t compromise on the quality of ingredients in our products or on the people we hire. We are looking for entrepreneurial spirits who share our passion for bringing happiness to our consumers and who embody our Winning Traits. To succeed at pladis you need to be purpose-led, resilient and positive to succeed here because we expect pace and agility, we insist on collaboration and demand accountability. If that is your thing, then pladis offers global ambition, a clear Vision and roadmap for success, challenge, and unrivalled opportunities to learn and make an impact Click “Apply” to get started. What will this role achieve? The role will manage direct communication with our end customers, keeping them informed about their orders whilst also keeping the commercial teams up to date to ensure financial targets are met. The role handles the entire order to cash process but is also responsible for the import into the country of destination by providing the accurate paperwork and customs information for clearance purposes. As export stock is made to order, we ensure that there are rigid processes in place to deliver all stock required whilst minimizing waste. In the continuously growing export world with new challenges always materializing, this role is critical in ensuring supply to our customers is outstanding by taking the initiative, being flexible and seeking to lead in everything we do. By establishing relationships with multiple internal partners this role helps save cost, drive efficiencies, and deliver excellent customer service. What will be your key deliverables? Establishing links with our customers in order to receive orders during set weeks and then working with the demand planner to check these against forecasts. Raising requests for incremental volume for the customer if ordered and working with the supply planners to deliver this volume in line with the customer’s requirements Building collaborative forecasting relationships with the export demand planner and customers to improve forecast accuracy and hence reduce waste. Checking production plans to ensure customer orders are dispatched on time and in full. Close communication with freight forwarders to prioritise bookings for the dispatch to our end customers so stock is received in market in time for sales and promotions. Following up with the warehouse to investigate any loading challenges or stock discrepancies to provide the best possible service and reduce credits raised to the final customers. Submitting export customs entries with our internal software to ensure goods are presented to HMRC before they physically leave the country. Produce accurate documentation through the support of external agencies to help clearance procedures in the country of receipt. Frequent contact with export commercial teams to keep aligned with year-end and monthly critical metric targets. Building and maintaining strong internal relationships with the wider logistics team. Bring your experience! Commitment and positive attitude Proven ability to learn and adapt Effective at building relationships Working autonomously and as part of a team towards a common goal Strong verbal skills, both written and numerical It proficiency (MS Office) Our Purpose Bring happiness with every bite It’s a purpose that every one of our colleagues, all around the world believes in. And while we’re all unique, we also share the same values. Each of our values is important on its own. In combination they’re incredibly powerful. Our values have deep personal meaning to us. They’re part of who we are and what we stand for as an employer Living our pladis values is a key part of success, look out for questions in your interview that link to these key pladis values. Our Values Purpose led – We’re energised and guided by our purpose to bring happiness with every bite Agile – We’re ever evolving, we never stand still, always improving for our customers and our consumers Positive – We’re highly motivated optimistic, courageous, and we inspire each other to be better Resilient - We’re persistent in the face of setbacks, quick to adapt, learn and move forward Collaborative – We gain strength from operating as one pladis, winning and succeeding together. Best mix of ingredients pladis is an equal opportunities employer, like every great recipe we’re a thoughtful mix. A happy and inclusive place to work that’s as diverse as our consumers and the communities we support, live and work in, all around the world. Where every voice is heard, and difference is celebrated. Where fresh perspectives and new ideas help us grow and thrive. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform key job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. pladis is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law. We operate a strict Preferred Supplier List. If you are a recruitment agency and wish to submit candidate to be considered for this vacancy, you must have agreed to, and signed, our terms of business. We will not accept CVs from any other sources other than those currently on our PSL. We will not pay a fee for any candidate that has not been represented by a provider on our PSL. About us pladis was formed in 2016 and is the proud steward of more than 300 years of family baking and confectionery experience. A global snacking company, pladis is based in the UK and is home to beloved brands including McVitie’s and Ulker. We are also proud to distribute a carefully curated range of GODIVA chocolates exclusively for consumer-packaged goods channels around the world. pladis also owns regional brands such as Jacob’s, go ahead!, Carr’s, Flipz, BN, Verkade and many more, delighting consumers with a wide range of snacking options including sweet and savoury biscuits, wafer, cake, chocolate, gum and candy. Our Central Idea; 'We promise happiness to the world with every bite', extends beyond our products. For pladis it also means a genuine care and commitment to providing a happy and equal opportunity workplace for our people. For more information, please visit : www.pladisglobal.com For our Privacy policy please click here