Call Centre Agent

Client Communications Advisor

Apperley Bridge, Esholt, BD17 7RH

£22,600.50 per annum

Monday to Saturday – 37.5 hours, 09:00 to 17:00 (when a Saturday is worked you will get another day off in the week.)

Here is a little information about Bayfield’s. In 2004, we opened our first practice in Leeds University with a clear purpose to deliver a friendlier, more personal service, spending more time with our clients, listening to their needs to provide the best solution for their lifestyle. We now have 52 practices offering both optical and audiology services, with over 250 colleagues working together every day to deliver this.

We are looking for an enthusiastic Client Communications Advisor to join our growing team. Within this role, you will work as a team to ensure that all eye and hearing clinics are booked to full capacity. You will be required to make a mixture of inbound and outbound calls to our customers by phone and communicate with email, letter, and SMS. You will be working closely with not only our team but also our 52 Branches throughout the UK, to ensure that their diaries are filled and booked smartly. So, being able to build good working relationship is very important.

Essential attributes

Obsession to always give great service.

Fantastic spoken and written communication skills.

An eye for detail.

Experience of working in a customer centric environment.

You need to be able to drive with your own car as we are in a remote location.

Worked in a contact centre / office environment.

Experience of working on the phones.

We have and work in an enjoyable, professional, lovely working environment which is fun, open and where we are committed to supporting you, your professional development, and your personal wellbeing.

We will also provide a wide range of benefits, including:

• Salary £22,600.50 per annum.
• 4 weeks’ holiday, plus bank holidays.
• An additional day’s holiday for your birthday each year.
• Company pension scheme.
• Cycle to work scheme.
• Simply Health Medical Healthcare.
• Staff discounts (including an annual £350 voucher to spend on a pair of glasses or sunglasses after your probation).
• Friends and family discounts (eye-tests; glasses; sunglasses & hearing tests).

If you are ready for a new and exciting opportunity, then we would love to hear from you!

Job Type: Full-time

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Free or subsidised travel
• Private medical insurance
• Store discount

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Work Location: In person