Application Support

Software Support Engineer - Application Support. - MS - SQL Server.


Location: Salisbury for 3 months, then moving to hybrid after 3 months (3 days from home a week)

The company are an established software house that develop enterprise software solutions.

They are looking for an Application / Software Support engineer with experience in Ms-SQL.

The role involves working within a team of 5 providing application support with some installation work on the companies own software solutions, which are SQL Server based.

The company offer a great place to work. They have incredibly low staff turnover due to providing an excellent working environment and culture to continue to grow and develop your career.

Job Role

• install and configure computer applications
• provide support over the phone or via remote desktop software, clients resolve issues
• follow instructions and guidance in Confluence to find a fault or set up a system
• support the roll-out of new applications
• prioritise and manage many open cases at one time
• rapidly establish a good working relationship with customers and other professionals, such as software developers
  
  

Skills

• a good memory of how software and operating systems work
• excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
• the ability to work well in a team
• strong problem-solving skills
• the ability to prioritise your workload
• Ideally have experience in support or a familiarity with software and working in a technical environment.
• Be familiar with a ticketing system for the receipt of issues and updating with internal notes of your actions and communications with the client
• Ability to translate technical information to varying levels of end-user literacy