Customer Services Coordinator Level 1

Redrow Homes East Midlands

East Midlands

Fixed Term

Flexibility in working hours

Competitive salary

Closing Date: 20/09/2024

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Summary

The Customer Services Coordinator will deliver first class service to our customers throughout the customer services process. The Customer Services team requires the ability to deal effectively and efficiently with all customers and be able to manage customers’ expectations appropriately with the objective of achieving customer satisfaction from our customers.

Key Responsibilities

• Champion the customer throughout the business and be the first point of contact with the customer once completion has taken place answering calls and queries accurately and consistently
• Work within the guidelines of the NHBC/Premier Guarantee and Redrow's standards
• Ensure accuracy of all customer details and all communication is correctly recorded on Redrow’s computer systems and communicate regularly with customers in accordance with the procedures set out.
• Manage customer expectations through clearly explaining the situation, next steps and potential outcomes
• Take ownership of queries, resolving routine non-complex issues yourself and escalating more complex issues to your Customer Services Manager of Head of Customer Services.
• Create and issue work instructions on SBMS/Internal systems, ensure Maintenance Technicians diaries are fully utilized, with consideration to geographical benefits and restrictions
  
  

What we can do for you

We've been building a proud reputation for beautiful high quality homes across England and Wales for nearly 50 years. Key to our success are the many talented people working in every department across the business who are committed to excellence. We encourage them all to grow and maximise their potential by working with like-minded people who share their vision and values.

At Redrow we are committed to continuously promoting Equality, Diversity and Inclusion (ED&I) throughout the business to build a culture that is inclusive to all, actively values difference and ensures everyone is treated fairly.

Supporting the physical, emotional and financial wellbeing of our people really matters and it\'s something we take very seriously. The health and wellbeing of our employees and sub-contractors is embedded at the heart of our culture and as part of this, we offer a wide range of wellbeing programmes, initiatives and education to support our colleagues both in work and in their personal lives.

We promote a culture of development and believe in investing in each individual to help them fulfil their personal goals, excel in their current role and support their future career progression.

Job Description

Customer_Services_Coordinator_level_1_Job_Description.pdf

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Redrow Homes East Midlands

East Midlands

Fixed Term

Flexibility in working hours

Competitive salary

Closing Date: 20/09/2024

Job Description



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Benefits & Rewards

Generous holiday entitlement with service days

Flexibility in working hours

Holiday buy, sell and carry over

Volunteering days

Employee recognition

Competitive bonus scheme

Healthcare

Cycle to work scheme

Enhanced maternity/paternity pay

Pension Scheme

Share Plan

Wellbeing initiatives

Employee discounts

View Benefits & Rewards page

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