Ecommerce Lead

Contract type - Permanent

Location - Andover, Head Office Based (Hybrid)

£60,000 - £70,000 Bonus Car allowance flex bens pot Pension Healthplan 36 days holiday hybrid working

We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.

As Ecommerce Lead, you’ll join our Marketing team where you’ll be accountable for the creation, execution and evolution of the Ecommerce strategy across our websites (predominantly Simplyhealth.co.uk and Denplan.co.uk), responsible for delivering a best-in-class experience for prospects and customers alike.

As the custodian of our websites, you’ll be the relentless driving force behind site improvements, converting prospects and increase revenue, whilst improving access and usability for existing customers, to deliver increased retention and self-service of our products.

You’ll lead the evolution of the conversion rate optimisation and usability testing capability; delivering the implementation, running, and monitoring of A/B or MVT experiences, ensuring the tests are running correctly and data is being collected and captured as expected.

Leading a team of three, you’ll be confident, supportive manager who sets a clear vision for the future and will seek out opportunities to collaborate across the Marketing, Digital, Product and Customer Service teams to drive acquisition and retention opportunities.

About you

As Ecommerce Lead, you’ll be passionate about delivering excellent customer experience, displayed through producing and maintaining high standards of work with meticulous attention to detail. Equally you’ll be highly organised, data-driven and inquisitive in nature, with a performance led approach. You should have a willingness to undertake new challenges, be flexible, and work across marketing functions with a strong commitment to delivering performance targets, innovation, and digital best practice. The role requires significant experience in building, developing, and managing, a team of skilled Ecommerce professionals.

Key skills/experience required

• Proven experience in web ownership and authoring with a demonstrable portfolio of published work
• Excellent hands-on experience in working with and managing CMS Platforms
• Demonstrable analytical aptitude and technical ability
• Experience of running AB/MVT optimisation programmes with tools such as Adobe Target
• Knowledge of SQL and accessing databases
• Solid understanding of web monitoring and analytics tools (Adobe Analytics, Google Analytics, Session Cam, Hitwise etc.)
• Knowledge and application of tag management solutions
• Experience of data reporting development and visualisation techniques / technologies

What’s in it for you

As well as a competitive salary, our benefits package includes:

• Group bonus scheme
• Generous pension with a 6% pension gift from us
• 28 days holiday (plus bank holidays) - with the option to buy and sell a further 5 days
• Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private medical insurance, shopping vouchers and more)
• Your own health plan
• Access to a wellbeing hub
• Shopping discounts
• Recognition awards
• Give as you earn
• 3 volunteering days