About the Company
Sópers House is a members club based in Cuffley, Hertfordshire. Our owners have created the perfect combination of corporate and leisure facilities, providing businesses and individuals the opportunity to work and relax, with the luxury of dining in our Restaurant and Bar. Sópers House includes office and meeting spaces, function rooms and theatre style presentation facilities, a gym, health and beauty rooms/services, restaurant, café, and bar.
The Role
As part of our reception team, you will be responsible for delivering a best-in-class customer service experience to all visitors and clients utilising Sópers House. Your position will place you as the first point of contact for multiple businesses and your professionalism, courteous manner and enthusiastic attitude will need to be demonstrated at all times.
Duties include:
- Welcome all clients and visitors to the building, including announcing arrivals to resident businesses.
- Manage security for incoming guests, including escorting external visitors to meetings on all floors.
- Coordination and booking of meeting rooms, providing on the day support where required, and ensuring room facilities are as required.
- Ensure all clients and visitors are accounted for in the signing in system.
- Respond to incoming calls, managing connections to resident businesses and managing messages where required.
- Support new client building tours, including an overview of available facilities, potential working space and community areas.
- Manage incoming post for the building and inform members or relevant head of departments to collect their business post from the Reception Area.
- Assist with booking reservations for the Restaurant and Events and secure a deposit from the Reception Terminal Machine.
- Advise potential guests or members with upcoming in-house events or offers within the building operation.
- Organise callouts or repairs with the relevant engineers, and regularly updating contacts through our Building Management System.
- Advise clients to use the car park sign in registration log at Reception.
- Support with memberships for the building and leisure facilities.
- Assist leisure users with queries on membership and class availability.
- Create key fob access on 2N for Sopers House staff and clients. Activate and deactivate as and when necessary, with instruction from your Line Manager.
- General administration duties, including document creation, printing, filing and scanning.
- Provide tea and coffee tokens for clients that present proof of parking at Reception.
- Attend staff meetings and briefings as and when required.
- Issue spa members with their relevant towel card. Ensure the towels are folded and placed in the storage cupboard in the reception area.
- Assist other departments with ad-hoc duties, as and when required.
General:
Dress code is professional and smart attire will be required at all times.
Office uniform will be provided.
What is expected of you
- At least 1-2 years’ experience as a Receptionist, Administrator, Office Assistant or similar role
- Organised, efficient and have the ability to work under pressure
- Excellent verbal and written communication skills
- Building relationships at all levels
- Great time management skills
- Proactive, driven and great attention to detail
What we will do for you
- As part of your package, you will have a gym membership to our facility
- Complimentary work out sessions for reformer pilates, blitz, and boxing
- 28 days holiday
- Employee discounts in our café, restaurant and bar
- Employee discounts via our BrightHR application
What to do next
If you’re interested in applying for our job role, please click ‘apply now’ and we look forward to hearing from you soon!
Job Type: Part-time
Pay: £20,000.00-£25,000.00 per year
Expected hours: 24 per week
Benefits:
- Employee discount
- Gym membership
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Work Location: In person