Customer Repair Advisor

This is a fixed term contract until 13-Jun-2025

Reporting to the Customer (Repairs) Contact (Team) Manager, this role’s purpose is to:

• Be part of a high performing team acting as the first point of contact for customers and colleagues, providing an efficient, professional, friendly and responsive Omnichannel service.
• You will successfully handle a wide range of queries (including accurately diagnosing, scheduling and logging repairs) right first time to respond to our customers needs finding an appropriate solution and providing an excellent customer service, only escalating to specialist teams and contractors when required.

What you’ll need

• Able to work quickly and efficiently navigate and manage a range of systems and applications.
• Committed to providing an excellent customer service
• Personal resilience and able to deal positively with challenging customers
• Self-motivated, enthusiastic and a team player.
• Good understanding of equality and diversity
• Can prioritise work in order to meet deadlines

In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples. Shortlisting for interview will be based on how you’ve addressed the criteria.

Closing Date: Tuesday 9th July 2024, 23:59pm

Interview Date: Friday 19th July via Microsoft Teams

We reserve the right to close this vacancy at any time if we receive a high volume of applications.

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.