Now hiring: Administrator

At Everwarm, excellence is not just an expectation; it's our standard. With a driven team of over 500 professionals, we are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather. We're currently seeking an Administrator who shares our commitment to quality, service, and environmental improvement.

Overview of role:

Answer incoming calls from customers and making outbound calls to book in all types of surveys and works as per the contract allocated. Working with Supervisors/Contract Managers to ensure works are planned efficiently and aim for a one call resolution whilst delivering excellent Customer Service.

Main Duties and Responsibilities:

• Process material purchase requisitions and purchase orders for materials, supplies & plant hire.
• Liaise with suppliers daily.
• Resolve queries with orders internal and external.
• Book Travel & Accommodation.
• Enter customer details quickly and accurately into bespoke database.
• Log and deal with customer incoming customer enquiries, ensure correct information is provided, systems are updated, and all relevant persons are informed.
• Planning of survey appointments and installs to ensure departmental KPI’s are met.
• Produce paperwork for Surveyors and Install Teams.
• Gather information for new contracts, update systems and devise offer letters for customers.
• Run reports through in house system and excel on a weekly, monthly and adhoc basis to meet business and client requirements.
• Ensure compliance to internal SLA’s (e.g. install numbers, planning and completions).
• Process and update weekly completions in line with monthly submissions for claims purposes.
• Respond to emails sent from the general enquiry box to answer customer questions and queries.
• Additional ad hoc duties as required based on business needs.

Skills and experience:

• Experience of working in a customer interfacing role (including ability to deal with difficult clients or customers via verbal and written methods of communication e.g., phone, email, letters, etc.)
• Ability to prioritise and meet deadlines.
• Previous experience of data entry and web-based portals.
• Ability to work as part of a team as well as autonomously
• Excellent attention to detail.
• Excellent communication and interpersonal skills.
• Excellent customer service and awareness.
• Experience of Outlook packages (Excel, Word, Outlook)
• Disclosure Check
• Flexibility to work overtime as business needs require.

What We Offer:

• £25,000 to £26,000 per annum
• 40 hours per week (Monday to Friday)
• Life assurance
• 32 days annual leave
• Employee assistance programme with 24 hours telephone and online access
• Generous recommend a friend scheme.
• Sureserve Group Legends scheme, with a reward for the ultimate legend!
• Employee engagement events to bring together colleagues and families e.g. Everwarm family fun day, summer BBQ, Christmas night out!
• Access to flexible benefits scheme (including bike to work scheme, healthcare cash plan).

At Everwarm, we're deeply invested in fostering a culture of diversity, equality, and inclusion. We believe in nurturing talent at every level, providing a supportive environment where every team member can thrive.

Eligibility to work in the UK is required, and candidates may undergo background checks before starting employment.

Don't miss out on this opportunity to be part of a company that is making a real difference in the UK. Apply today to take the next step in your career with Everwarm.