Job Title: Tatcha Brand Specialist
Responsible to: Head of Retail UK Ireland & Independents
Location: Sephora Newcastle/Gateshead
Working Hours: 20-40 hours per week, weekends & Bank Holidays inclusive
Department: UK Retail
Business context
Tatcha was founded in 2009 by Vicky Tsai who unexpectedly found herself in Kyoto, where she encountered a culture of harmony, beauty, and well-being that healed her from skin to soul. Every Tatcha formula is crafted at the Tatcha Institute in Tokyo, where leading scientists innovate within tradition: balancing timeless Japanese botanicals with proven clinical ingredients to work with skin, not against it.
Main Purpose of Job
We have an exciting opportunity to hire an ambitious, passionate sales driven Brand Specialist to work on Tatcha across multiple sites. (Sephora Gateshead/Sephora Newcastle)
You will show passion for providing exceptional service and demonstrate excellent product and brand knowledge whilst being self-motivated and able to work as a team player. You will be a role model in delivering our brand customer journey and be able to help train store staff on the unique Tatcha rituals. You will deliver high quality service led customer consultations to maximise sales opportunities and be able to work to ambitious sales targets and achieving them.
The Brand Specialist will also plan and execute in store trainings and events, whilst highlighting stock challenges to your Line Manager and ensure a full sku profile is always available.
Main Responsibilities
- Achieving sales targets whilst developing and embedding a premium customer service and build customer loyalty.
- To pro-actively link sell across product franchises, to increase average transaction value (ATV) and units per transaction (UPT)
- Have a desire to learn fundamental product knowledge including (features, benefits, usage) and application techniques to provide the best results for the customer, convey passion and master brand story telling.
- Traffic stop and share our brand icons.
- Maintain the counter/store quality and merchandising including appearance and cleanliness of counter/display, ensure merchandising is to planogram and completing a stock audit for full stock availability and reporting out of stocks with your line manager and in-store teams.
- Submit daily and weekly reports to your Line Manager.
- Develop positive relationships with department store/floor managers
- Maintain a strong knowledge of skincare and beauty trends.
- Bring new ideas to the business to maximise sales and hit targets.
- Arrange store activity and dual sites (as agreed with line manager) where possible to drive sales and footfall.
- Prepare and execute exciting events in store which result in contribution to sales targets.
- To be aware of competitor activity, communicate this to HQ and take necessary steps to develop Tatcha activity
- Use technical knowledge and selling skills to influence customers and assist them in choosing the right products to ensure their continued loyalty.
- Proactively identify challenges with a solution driven attitude.
- Ensure high merchandising standards are maintained e.g. planograms adhered to, testers available and clean and in date, POS on shelf, pricing tickets in situ.
- Manage samples effectively when available in store.
- To carry out any additional duties as directed by the Retail or Management team
- To adhere to all Company policies and procedures
Essential Skills
- Proven experience in sales and achieving / exceeding targets.
- Evidence of driving/growing accounts.
- Selling experience in beauty / skincare essential.
- Strong interpersonal, numeracy and organisational skills.
- Excellent team player.
- Proactive and self-motivated
- Working hours required to meet peak trade requirements which involve late shifts/weekends (one weekend off per month).
- Excellent grooming standards
As an equal opportunities’ employer, Unilever Prestige Hub Brands: REN/Murad/Kate Somerville/Living Proof/Tatcha is committed to the equal treatment of all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do. In particular, we strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Unilever Prestige Hub Brands/REN/Tatcha/Murad/Kate Somerville/Living Proof.
Job Types: Full-time, Permanent
Pay: £8.67-£11.12 per hour
Benefits:
- Company events
- Company pension
- Employee discount
- Enhanced maternity leave
- Free or subsidised travel
- Private medical insurance
- Referral programme
- Store discount
Schedule:
- 8 hour shift
- Weekend availability
Experience:
- beauty sales: 1 year (preferred)
- Retail management: 1 year (preferred)
Work Location: In person