Product Support Representative

L: Peterborough

GBP26.24 per hour PAYE / GBP34.60 per hour Umbrella Inside IR35

The Role

You will contribute to enhanced customer loyalty through effective understanding of the distribution network and direct Original Equipment Manufacturer (OEM) customer base. You will provide the distribution team with critical customer requirements that need to be addressed to ensure distributor product support growth through effective service capability and efficiency in each market segment. You will be recognized as the lead in customer issue management from a Product Support perspective.

Job Responsibilities And Duties

• Accountable for identification, analysis, and resolution of needs and problems in assigned territory
• Develop and meet expectations; deliver results, identify and recommend alternative courses of action, make timely decisions
• Advise on and recommend ways to enhance customer loyalty
• Apply decisions to support and develop product sales, dealer effectiveness, overall segment growth, NPI process, process improvement, warranty policy, etc.
• OEM Product Support account management
• Distributor Product Support account management
• Dealer Product Support account management
• Customer issue resolution lead
• Warranty management/adjudication
• Travel commitment will be up to 25
  
  

Skills And Experience

• A university degree or equivalent experience in a related role
• Ability to work independently and communicate effectively
• Technical knowledge/understanding of the engine product offering
  
  

Nice To Have

• Familiar with company policies and procedures
• 6 Sigma experience
• Project participation
• Managing conflict
• Commercial experience
  
  

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.