Healthcare Support Worker - Dunlop Ward

As a Healthcare Support Worker with Torbay and South Devon NHS Foundation Trust, you will be working together as part of a multidisciplinary, professional team to assist the registered nurses and senior clinical staff in the planning, delivery and evaluation of care. Our staff are committed to providing high standards of individualised care for the people who use our services, whilst maintaining their privacy and dignity at all times. HCSWs will have a great opportunity to learn new clinical skills in a supportive environment with an enthusiastic team for developing staff, with the potential for progression within the role.

Observing, monitoring and recording of all vital signs using the NEWS2 assessment tool

Providing personal care to patients to meet personal hygiene

Supporting patients with nutrition, feeding and assisting with fluids

Supporting patients with comfort

Emptying catheter bags and recording output

Working under supervision of a registered nurse completing patient documentation

To participate in discussions and projects that will benefit the team, the patients and the department as a whole

Helping to facilitate the development of the service as part of the wider team

Following Trust’s policies and protocols to ensure the safety of the ward

Why Work With Us

We are looking for highly motivated, caring staff with previous hospital experience to aid the enhancement of our team. The post involves shift work including rotation to night duty, and covers a 24/7 period covering bank holidays and weekends.

We promote a positive working environment where the health and wellbeing of staff as well as our patients is our priority.

As a Healthcare Support Worker with Torbay and South Devon NHS Foundation Trust, you will be working together as part of a multidisciplinary, professional team to assist the registered nurses and senior clinical staff in the planning, delivery and evaluation of care.

Communication and Working Relationships

To take part as requested in ward/unit meetings, encouraging effective communications between other staff

To participate in team building/communication, and to develop a cohesive, supportive and effective team

To work towards the agreed philosophy and objectives of the ward/department

Participate in client and public involvement activities

To liaise and communicate effectively with all parts of the multidisciplinary team to co-ordinate person-centred care

To liaise and communicate effectively with all service users and relatives

To ensure a cohesive working environment and effective team work in all assignments

To liaise with the multidisciplinary team, coordinating patient care, communicating with relatives ensuring they have adequate information at all times

To liaise with other departments ensuring information regarding the patient is given appropriately

Planning and Organisation

At the direction of the Registered Nurses /Senior Clinical Staff, participate fully in the delivery of planned care

Be responsive to change and able to work in an environment which has constant interruptions

Responsibility and Accountability

Act with integrity and professionalism, ensuring that you are demonstrating responsible behaviours at all times, in accordance with our Trust values

Be accountable for your actions and learn from mistakes. Be honest and share experiences, encouraging learning in others

Supporting the wider team during peak activity or during absences

To ensure high standards of care in accordance with agreed policies and procedures

To work with registered nurses and senior clinical staff to maintain a clean and safe environment for clients and staff

To be aware of clients’ emotional, social and physical needs, reporting back to senior staff responsible for clients’ care

Provide information to enable the effectiveness of care delivered to be evaluated and accurate records maintained

Record in the relevant documentation the care that has been delivered contemporaneously

Recognise and respond appropriately to urgent and emergency situations

Work collaboratively with registered / senior staff, other health professionals and hotel service staff to ensure clients’ holistic needs are met

Update client IT systems in the absence of the ward / unit administrator where appropriate

To liaise with ward / unit administrators regarding clients’ records for clinics / admissions / discharges

Report any incidents, accidents or complaints to the person in charge of the ward/unit in accordance with Trusts policies