Portering Supervisor

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Main duties of the job

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

Working for our organisation

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.

UHS employees can access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Detailed Job Description And Main Responsibilities

The portering department at the University Hospital Southampton NHS Foundation Trust (UHS) are delighted to be able to offer a fantastic opportunity for a customer focussed, friendly and enthusiastic individual, with supervisory experience to join our team of over 100 staff.

You will be central in supporting the wider team as a supervisor. You will be at the forefront of shaping our future services, playing an important part within the portering team, providing quality supervision and project support. The portering team cover 24 hours a day, 365 days a year, the role involves working to cover these hours, so shift work is required including nights (22:00 - 6:00) and weekend working.

Responsibilities

To be responsible for the control of the Portering department in the absence and out of core hours, when the Portering Manager is not on duty.

To regularly monitor the Tele tracking Transport system and to prioritise work, to ensure correct and efficient patient flow around the Trust and of the Portering services. Where necessary to liaise with the site team.

To be responsible for the day-to-day management of the porters in their team, in line with HR policies.

What Experiences Kills Are Needed

Have previous experience as a Supervisor/Team Leader

We’re looking for a dynamic and enthusiastic person with a mature, responsible and flexible outlook to join our busy team.

Have excellent communications skills, both written and verbal, and be able to communicate at different levels.

Have a proactive approach to managing a team and workloads with the flexibility and ability to work under pressure and to tight deadlines.

Have a high standard of professionalism.

Have a good standard of IT skill, particularly with Microsoft Office.

Person specification

Qualifications, Knowledge And Experience

Essential criteria

• Good standard of literacy and numeracy
• Previous experience of dealing with the public/agencies and staff.
• Significant experience in managing staff at supervisory level or above
• Able to work in a busy environment. Reliable, polite, friendly, approachable. Tolerant, confident, and understanding. To be willing to make decisions for the best of the service/Trust
  
  

Desirable criteria

• Experience working in the NHS or similar environment
• NVQ relating to Customer Care/Public Services
• A good standard of computer skills
• Working knowledge of the NHS and especially the Portering department