Systems Manager

The D&I Systems Manager will be responsible for the overall management and performance of the Systems Infrastructure team, Systems Operations team, and the Principal Systems Engineers.

Ensures that the Head of Technical Services is informed with regards to the operational capacity and functionality of the server estate, and operating within in the Trust’s strategical, financial, and operational framework. This includes report writing, metrics and target management, and establishing ITIL based workstreams; including but not limited to business continuity & disaster recovery, improvements, risk management, change advisory, and problem management.

Has oversight across multiple infrastructure projects and delivery of new initiatives, within the remit of the Systems teams.

Line manages Systems Infrastructure Lead, Systems Operations Lead, and Principal Systems Engineers.

Primarily remote working with some on site duties as and when required. Expected to be in the office with direct reports at least one day a week.

The role is part of the on-call IT Manager rota.

***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

To lead both teams of Systems Engineers, and Principal Engineers, who are responsible for the coordination of design, development, support, maintenance, and ongoing improvement of the systems infrastructure. Ensuring that all services and processes are efficient, effective, and meet defined and agreed service levels.

Review and produce metrics for trends which may indicate emergent problems, aid in capacity planning and provide cost savings.

Provide detailed evidence for the ITSAT and DSPT audits.

To input into Disaster Recovery planning and implementation, involving out of hours work where necessary.

Escalate any performance issues, concerns, or problems which negatively impact the Systems Infrastructure Team to the Head of Technical Services.

Interprets technical / professional / administrative D&I policies, and be able to advise the organisation how these should be interpreted.

Assist Head of Technical Services with business planning for capital and revenue expenditure by suggesting appropriate products and technologies, highlighting any potential cost pressures.

Reviews on-going contracts, products, tools and licensing to ensure they remain fit for purpose and financially viable, ensuring the Head of Technical Services is made aware of any additional finances required to maintain, renew or replace such products - well in advance of any funds being required.

We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

For further details / informal visits contact: Name: Marc Partridge Job title: Head of Technical Services Email address: marc.partridge@nhs.net Telephone number: 01752 437883

email is the best option in the first instance. Video calls on MSTeams or on site visits can be arranged.