Alternate Job Titles: Customer Service Representative I | Customer Service and Support Representative I
Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves routine and basic problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities a...
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Alternate Job Titles: Customer Service Representative II | Customer Service and Support Representative II
Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or...
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Alternate Job Titles: Adjustment Clerk I | Customer Account Adjustments Clerk I
Reviews and follows up on customer complaints regarding account balances and uncredited items. Analyzes associated documents and makes necessary adjustments to accounts and/or recommendations to resolve customer issues. Communicates results of findings to customer. Requires a high school diploma or its equivalent. Typically reports to a supervisor or manager. Possesses a moderate understanding of ...
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Alternate Job Titles: Adjustment Clerk II | Customer Account Adjustments Clerk II
Reviews and follows up on customer complaints regarding account balances and uncredited items. Analyzes associated documents and makes necessary adjustments to accounts and/or recommendations to resolve customer issues. Communicates results of findings to customer. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. Works under moderate supervision. Gaining ...
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Alternate Job Titles: At Risk Customer Support Representative I | Customer Service/Retention Representative, Entry
Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. ...
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Alternate Job Titles: At Risk Customer Support Representative II | Customer Service/Retention Representative, Experienced
Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. ...
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Alternate Job Titles: Personal Banking Representative | Banking Services Customer Representative | Personal Banker I
Responsible for providing in-branch services to customers. Identifies customer needs and uses current knowledge of bank products and services to explain, promote, and cross-sell products and services. Processes basic branch service transactions and refers customers to the right resource to facilitate other banking requests. Provides solutions to account issues, answers customer inquiries, and prov...
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Alternate Job Titles: Customer Service Representative I | Customer Care Representative I
Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves routine and basic problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities a...
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Alternate Job Titles: Customer Service Representative II | Customer Care Representative II
Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or...
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Alternate Job Titles: Customer Care Representative I | Customer Service and Support Representative I
Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves routine and basic problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities a...
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