What are the responsibilities and job description for the Service Clerk position at AHW LLC?
Service Clerk
Assist the service manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership.
Responsibilities:
Experience, Education, Skills and Knowledge:
AHW is a 16 location John Deere Dealership, selling tractors, combines, sprayers, riding mowers, commercial equipment in east central Illinois and western Indiana.
Assist the service manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership.
Responsibilities:
- Fields internal and external customer inquiries to the Service Department
- Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
- Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
- Maintains Service Department filing and records
- Updates customer profiles using equipment, hours, or other information from the customer work orders
- Maintains accessories and supplies and prepares replacement orders
- May prepare Service Technician efficiency reports
- May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
- Maintains a safe working environment and adheres to company safety program at all times
- Performs other job duties as assigned
Experience, Education, Skills and Knowledge:
- Basic knowledge of accounting practices
- Ability to use standard desktop load applications such as Microsoft Office and internet functions
- Knowledge of office procedures
- General understanding of mechanical/technical terms is preferred
AHW is a 16 location John Deere Dealership, selling tractors, combines, sprayers, riding mowers, commercial equipment in east central Illinois and western Indiana.
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