What are the responsibilities and job description for the Service Coordinator position at Air Power, Inc.?
Job Description: Service Coordinator
Position Summary
Air Power, Inc. (formerly Zenmar Power Tool & Hoist Systems) is seeking an experienced full-time Service Coordinator in Cockeysville,MD . Air Power is a Regional Distributor of Industrial Air Tools, High Pressure Hydraulics, Ergonomic Cranes, Manual and Powered Hoists, Fall Protection and Torque Application Equipment. Air Power has over 35 years of experience partnering with our customers, using our cross section of products to provide integrated Systems to solve problems. Air Power offers Sales, Repairs, Inspections, and Installation Services to a diverse market segment including Construction, Utility, Power Generation, Transportation, Industrial Manufacturing and Light Assembly.
Key Accountabilities:
Create work orders for inbound repairs
Scheduling technicians for service tickets
Setting up customers in the company database
Manage Inventory
Follow directions from the department manager
Ability to prioritize duties based on customer needs and facilitate a work schedule with the service team
Maintain customer goodwill at all times
Close out work orders
Create bill for completed work orders
Comply with Company safety protocol
Qualifications:
Must have a good attitude
Strong written and verbal communication skills are required
Problem-solving skills
Attention to detail and organizational skills
2 years or more of experience in related field preferred
Benefits:
· Health, dental, vision and disability insurance
· 401K with contribution matching program
· Paid PTO & Holidays
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: One location