What are the responsibilities and job description for the Technical Support Analyst position at Alphanet?
JOB DESCRIPTION
Desktop Support Grade:A4 | Consultant 2 |
Beginner knowledge on Active Directory, Group Policy·
Hands on experience for Windows, & iOS Corporate Devices·
Coordinate with multiple teams for resolving incident and executing change tickets·
Business & Common Application installation expertise (Like, Microsoft, Third party tools, enterprise applications) ·
Strong troubleshooting skills for Desktop, Laptops & Peripheral devices
Must Have Skillsets:
3 years of hands-on experience, managing below technologies·
Microsoft Desktop Family Operating System (Win 7/10)·
Beginner knowledge on Active Directory, Group Policy· Active Directory & GPO·
Good understanding of IT infrastructure concepts and components such as Servers.
Good to Have Skills
Very good verbal and written English communication and presentation skills·
Effective time management, team handling and organizational skills·
Client interaction and escalation management.
Primary Skills: IT projects, Project management, IT infrastructure, Communication skills, Stakeholder management
Job Type: Contract
Pay: $27.00 - $30.00 per hour
Compensation package:
- Monthly bonus
- Quarterly bonus
Schedule:
- 10 hour shift
- Day shift
- Morning shift
Work Location: On the road
Salary : $27 - $30