Technical Analyst

Lifepoint Health has an opportunity for Technical Analyst. The Technical Analyst documents and responds to customer requests and works the HSC Customer support team to support local information systems, applications and hardware.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities.We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.

ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation. 

• Accepts requests and questions from customers and other support staff through various channels.
  Follows up to ensure accurate and timely resolutions are provided.
• Monitors work queues to ensure work requests are handled in a timely manner. Independently resolves most problems/questions that arise and consults with senior team members, development, or
  technical staff on difficult issues.
• Listens to issues and questions as reported by customers and uses troubleshooting skills to provide
  answers or resolutions. Thoroughly documents details of issue and troubleshooting performed and
  assigns to correct team when necessary.
• Assists other staff members with identifying issues and developing resolutions by sharing knowledge
  and expertise.
• Provides after-hours on-call support as scheduled or needed.

BENEFITS:

At Lifepoint, our Mission of Making Communities Healthier extends to our employees. We offer an excellent total compensation package, including a competitive salary and benefits. Some of our benefits include 401k, flexible PTO, generous Employee illness benefit (EIB), medical, dental, vision, tuition reimbursement, and an Employee Assistance Program. We believe that happy, healthy people have a passionate engagement with life and work and have designed our package to enhance your wellbeing.

KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the
knowledge, skills and/or abilities required

Education: Associate degree or equivalent work experience in Information Systems or Call Center.
Experience: 3 years in technical support 

This position will be onsite at our Brentwood, TN office. 

About the Company:
Lifepoint Health Support Center