What are the responsibilities and job description for the Customer Service position at ASC?
Title: Customer Service Representative
Duration: 12 Months contract to hire
Location: Westborough Massachusetts 01581
Pay rate $20/hr on w2
Hours: Day Shift
SUMMARY:
- Provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner. Under direct supervision, performs less complex operational tasks in a product or functional area, including processing, balancing, settling and servicing all types of security transactions.
- Responds to customer inquiries. Investigates and corrects errors in customer accounts and statements. Responds to customer verbal and/or written inquiries. Records details about customer inquiries. Helps resolve complicated customer complaints. Coordinates and expedites customer inquiries to other departments for resolution. Familiarity with MS Office required.
Job Types: Full-time, Contract
Salary: $23.00 - $25.00 per hour
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Experience:
- Customer Service: 1 year (Required)
Work Location: In person
Salary : $23 - $25
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