How much does a Customer Service Representative II make in the United States? The average Customer Service Representative II salary in the United States is $40,927 as of April 27, 2020, but the range typically falls between $36,072 and $48,381. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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25% $36,072 10% $31,652 90% $55,168 75% $48,381 $40,927 50%(Median)
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Job Description for Customer Service Representative II

Customer Service Representative II responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. Being a Customer Service Representative II analyze a customer's service needs and refer to other service or technical departments for follow up as needed. May utilize a customer relationship application or database to record activities and research product information. Additionally, Customer Service Representative II requires a high school diploma or its equivalent. Typically reports to Customer Service Manager. The Customer Service Representative II gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Customer Service Representative II typically requires 1-3 years of related experience. (Copyright 2020 Salary.com)... View full job description

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Job Openings for Customer Service Representative II
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Timothy R. Estes, Executive Vice President and Chief Operating Officer
Dycom Industries, Inc. provides specialty contracting services in the United States. The company offers various specialty contracting services, including program management, engineering, construction, maintenance, and installation services, such as placement and splicing of fiber, copper, and coaxial cables to telecomm... More
Fiscal Year Ended in 2019
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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.3%
City, State Washington, DC Compared to national average
+ 10.7%
City, State Miami, FL Compared to national average
-2.7%
City, State Chicago, IL Compared to national average
+ 6.0%
City, State Boston, MA Compared to national average
+ 12.9%
City, State New York, NY Compared to national average
+ 21.0%
City, State Dallas, TX Compared to national average
-1.0%

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Understand the total compensation opportunity for a Customer Service Representative II, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
36072
48381
40927

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
37284
49882
41838
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Representative II in the United States. The base salary for Customer Service Representative II ranges from $36,072 to $48,381 with the average base salary of $40,927. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $37,284 to $49,882 with the average total cash compensation of $41,838.
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36072
48381

 

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Skills associated with Customer Service Representative II: Customer Service Help Desk Software, Service Management, Service Operations, Service Desk Management ...More

Recently searched companies with related titles : Aetna, Inc. Customer Service

Salary estimation for Customer Service Representative II at companies like : BRIGHT HORIZONS FAMILY SOLTN, DYCOM INDUSTRIES INC, EMCOR GROUP INC

Jobs with a similar salary range to Customer Service Representative II : Customer Accounts Specialist, Customer Relations Representative, Customer Service Account Specialist