How much does a Customer Service Representative II make in the United States? The average Customer Service Representative II salary in the United States is $43,304 as of January 26, 2024, but the range typically falls between $38,907 and $48,845. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Customer Service Representative II Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service Representative II Salary $34,903 US January 26, 2024
25th Percentile Customer Service Representative II Salary $38,907 US January 26, 2024
50th Percentile Customer Service Representative II Salary $43,304 US January 26, 2024
75th Percentile Customer Service Representative II Salary $48,845 US January 26, 2024
90th Percentile Customer Service Representative II Salary $53,890 US January 26, 2024
25% $38,907 10% $34,903 90% $53,890 75% $48,845 $43,304 50%(Median) Didn’t find job title? Click
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What skills does a Customer Service Representative II need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Cash handling: Process of receiving and giving money in a business. In retail, cash handling ranges from the point of sale to the behind-the-scenes money management during the day.

3.

Customer Care: Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them.

Customer Service 1213.03%
Cash handling 26.99%
Customer Care 42.52%

Job Description for Customer Service Representative II

Customer Service Representative II responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Being a Customer Service Representative II analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Additionally, Customer Service Representative II typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Customer Service Representative II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Customer Service Representative II typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Customer Service Representative II

Career Path for Customer Service Representative II

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Customer Service Representative II, the upper level is Customer Service Representative III and then progresses to Customer Service Team Leader.

Those that have already made the climb...
Mary Lou Burke Afonso, Chief Operating Officer, North America Center Operations
Bright Horizons Family Solutions Inc. provides early education and childcare, back-up care, educational advisory, and other workplace solutions services for employers and families. The company operates through three segments: Full Service Center-Based Child Care, Back-Up Care, and Educational Advisory and Other Service... More
Fiscal Year Ended in 2022
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Customer Service Representative II salary varies from city to city. Compared with national average salary of Customer Service Representative II, the highest Customer Service Representative II salary is in San Francisco, CA, where the Customer Service Representative II salary is 25.0% above. The lowest Customer Service Representative II salary is in Miami, FL, where the Customer Service Representative II salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

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Understand the total compensation opportunity for a Customer Service Representative II, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
38907
48845
43304

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
39546
50180
44140
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Representative II in the United States. The base salary for Customer Service Representative II ranges from $38,907 to $48,845 with the average base salary of $43,304. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $39,546 to $50,180 with the average total cash compensation of $44,140.
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38907
48845

 

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Customer Service Representative II Salary in United States
Customer Service Representative II Salary Graph, Regional Distribution and Summary