How much does a Customer Service Representative II make in the United States? The average Customer Service Representative II salary in the United States is $41,856 as of April 27, 2021, but the range typically falls between $36,892 and $49,478. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Job Description for Customer Service Representative II
Customer Service Representative II responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Being a Customer Service Representative II analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. May utilize a customer relationship application or database to record activities and research product information. Additionally, Customer Service Representative II requires a high school diploma or equivalent. Typically reports to a customer service manager. The Customer Service Representative II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Customer Service Representative II typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. (Copyright 2021 Salary.com)... View full job description
Dycom Industries, Inc. provides specialty contracting services in the United States. The company offers various specialty contracting services, including program management, engineering, construction, maintenance, and installation services, such as placement and splicing of fiber, copper, and coaxial cables to telecomm... More
DYCOM INDUSTRIES INC
Fiscal Year Ended in 2020
What does a Customer Service Representative II do?
Customer Service Representative II in Addison, TX
Answer high volume of in-bound calls and e-mails on a daily basis.
November 06, 2020
Participate in weekly sales meetings, daily situational and any other meeting mandated by management.
January 17, 2021
Create and issue RMAÆs to customers within 24 hours.
Customer Service Representative II Salary by State
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Understand the total compensation opportunity for a Customer Service Representative II, base salary plus other pay elements
Average Base Salary
Average Total Cash Compensation
Includes base and annual incentives
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Representative II in the United States. The base salary for Customer Service Representative II ranges from $36,892 to $49,478 with the average base salary of $41,856. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $38,128 to $51,012 with the average total cash compensation of $42,786.