AV Technician

Job description

The On-Site Service Technician, under the direction of the Technical Lead, but working mostly independently, provides technical support to customers through electronic dispatching, performing preventative maintenance, Move/Add/Change activity and incident response. This is a great opportunity for a self-driven candidate who thrives on working with all levels of AVT/Network technology and interacting with customers.
Location : Folsom, California

Description for Candidates

• Answer all service calls in a timely manner, providing excellent customer service in a large and complex environment.
• Resolves customer tickets within contractual SLA timeframes.
• Updates customer ticket on a timely basis.
• Audit and test functions of AVT equipment on a recurring scheduled basis.
• Perform AVT Setup with direction from technical team.
• Physical installation and de-installation of AVT equipment.
• Troubleshoot and where necessary, disassemble and repair of AVT assets.
• Rack/stack and patching of equipment in data racks.
• Provided device detail information to assessment management; Disassemble and reinstall defective equipment and RMA processes
• Technical end user support where necessary.

Additional Responsibilities:

• Manage user incidents routed from the Service Desk, or escalate where appropriate, ensuring the provision of a consistently high quality service and timely resolution of issues
• Perform first and second level support for the following: Audio/Visual equipment, Conferencing equipment (microphones, cameras, touch panels, etc.) and telephones in a network environment.
• Order and track supplies and extra parts, carry out asset management & dispersal, and fulfill all documentation requirements for supported sites
• Work with various vendors as needed to support equipment in warranty.
• Carries out duties in compliance with established business policies
• Responsible for exhibiting professional behavior with both internal/external business associates that reflects positively on the company and is consistent with the company’s & customer’s policies and practices
• Understands and is aware of the quality consequences which may occur from the improper performance of their specific job.

Qualifications / Requirements:

• 2 – 5 years’ experience in providing on-site support of AVT and/or Network Systems in an enterprise IT environment
• Solid Working Knowledge of MS Outlook, MS Word and MS Excel
• Use of conferencing applications (Skype, MS Teams, WebEx)
• Ability to set-up AVT equipment with support from technical AVT team
• Ability to install Audio Visual equipment
• Experience patching, troubleshooting and general support of Network technologies.
• Ability to use a laptop to provide access to remote engineers to load configurations on equipment
• Creative and solutions driven, within the realms of the role, to produce solutions in support of customer service level agreements

Job Type: Full-time

Pay: $22.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

License/Certification:

• Driver's License (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: On the road