What are the responsibilities and job description for the Retail Manager position at Circle K?
Leadership and Management
- Recruit, hire and train positive, enthusiastic employees, ensuring excellent customer service.
- Develop, manage and assign tasks appropriately to ensure the site is clean, adequately stocked, organize and well kept based on Company standards.
- Maintain a professional and supportive image among subordinates and supervisor.
- Schedule employees within Company guidelines to maximize customer service and maintain site image.
- Implement non-discriminatory related management skills while hiring, training, counseling, motivating and separating employees.
Site Relationships
- Develop positive and professional relationships with all suppliers.
- Promote excellent service and resolve customer complaints in a timely, professional manner.
- Promote and ensure a safe, positive public image within the neighboring community.
Training and Development
- Prepare on-going and timely performance appraisals in writing for all employees, providing proper performance based feedback.
- Train all employees ensuring that customer service, site image and marketing execution meet Company standards.
- Train all employees on safety procedures and promote safety awareness.
Communication
- Develop ways and means to ensure that all employees receive proper communication in a timely manner.
- Establish periodic on-going communication meetings with all site employees and the Market Manager.
Organizing and Planning
- Evaluate and develop specific action plans to address the needs of the site in order to reach the desired objectives.
- Organize and maintain all site files and manuals.
- Manage and supervise store employees to ensure that all required and requested reports due are completed accurately and timely.
- Manage and supervise store employees to ensure that all merchandise is stocked, attractively displayed and priced correctly.
- Ensure that all required employment related posters and signs are in a place that is easily accessible to all employees.
Financial
- Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
- Budget and forecast P&L lines, as well as understand and manage merchandise margins.
- Safeguard and account for all money received and disbursed.
- Perform all other financial analysis necessary to maximize sales and net profits.
Working Conditions
- Performs approximately all work indoors but will be required to work outside in order to clean parking lots, gas pumps, take out garbage, etc.
- Be exposed to occasional cold temperature extremes while supervising or managing store employees performing occasional work in a walk-in cooler and/or freezer.
- Be exposed to occasional noise.
- Work with a minimum of direction and supervision.
- At all times work as an effective manager, supervisor and leader.
THE ABOVE STATEMENTS REFLECT THE GENERAL QUALIFICATIONS/DUTIES AND/OR RESPONSIBILITIES NECESSARY TO IDENTIFY THE JOB AND ARE NOT NECESSARILY INTENDED TO SET FORTH ALL OF THE SPECIFIC REQUIREMENTS OF THE JOB.
Job Type: Full-time
Pay: $13.00 - $17.00 per hour
Ability to commute/relocate:
- Southaven, MS: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- Management: 2 years (Required)
- Retail sales: 2 years (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: One location