Service Coordinator

Description

 Concentric, an OnPoint Company is a leading provider of DC power and equipment maintenance solutions to warehouse and manufacturing customers. Our custom, engineered power systems and maintenance solutions minimize costly downtime through forklift power solutions, mission critical backup power and on-site forklift and allied equipment maintenance. Our mission is to eliminate interruption in our customers operations and allow them to focus on running their business. OnPoint Group has been awarded the 2020 Best Managed Companies by Deloitte and been named to the Inc. 5000 Fastest Growing Companies list for seven consecutive years! We believe in challenging the status quo and finding a better way to do business, which is how we have grown into the company we are today.
 

The selected candidate will be responsible for managing information, systems, and process flows surrounding the company’s inventory. This position provides specialized assistance to our customers by acting on a variety of requests including, but not limited to, parts ordering, pricing related projects, and other related activities that will support our technicians, service management and sales associates in achieving excellent customer service. This position will act as a liaison between Customer Care managers, Accounting and Customers to ensure all orders meet the Concentric standards.

At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include:

• Competitive pay – Plus incentive opportunities!
• Full benefits package that  starts day one – Includes medical,      dental, vision, 401K with match, company-paid life insurance and disability coverage.
• 8 paid holidays
• PTO - FT Employees receive 128 Hours of PTO Annually
• Training and mentoring – Learn from our experts in the industry
• Advancement opportunities

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Key Job Responsibilities:

• Manage inventory by sourcing  and ordering parts, determine pricing, staging or shipping of parts.
• Unpack received goods and check receipts against purchase orders or invoices.
• Maintain master list of freight rates; prepare ship tickets, packing lists, BOL’s and PO’s.
• Maintain accurate inventory counts and conduct cycle counts as needed.
• Support service team with parts and inventory inquiries.
• Facilitate new customer paperwork with help from accounting.
• Generate quotes for part/purchase orders, purchase parts and materials to fulfill technician orders.
• Manage scrap process by   maintaining scrap records and coordinate pickup and shipping.
• Manage order related communications with both internal/external customers and vendors.
• Other duties as assigned by supervisor.

Key Performance Measurements:

• A score card that reflects team performance in areas such as safety, efficiency, inventory value &      turns, customer satisfaction, and issue resolution.
• Management observation regarding attitude, diligence, team contributions, and willingness &      ability to learn new skills and information.
• Other key metrics prescribed by Concentric Motive Power leadership, resulting in positive customer and Company      impact.

Requirements

• High School or GED Diploma required. 
• Associate Degree from an approved two-year college or university is preferred but not required
• Must have very strong equivalent experience in lieu of a two-year degree.
• Two years related experience and/or training with technical products within ERP systems.
• Proficiency in Microsoft Office including Excel and Word.
• Excellent Customer Service Skills, strong communication, problem solving, and analytical skills.
• Ability to organize tasks and work independently, with limited supervision.
• Ability to clearly articulate ideas (both written and verbal) to both internal/external customers and to      listen effectively to customer needs.
• Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
• Ability to work collaboratively with other departments toward the greater good of the organization.
• Ability to adapt to a fast-changing environment, must have attention to detail with an eye for      accuracy.
• Capable of identifying and completing critical tasks independently with a sense of urgency.

*This job description is subject to change at any time.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand up to 8 hours; use hands to type, maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in an open-office setting, with co-workers working side-by-side and a moderate level of activity being performed by co-workers across the office. The noise level in the work environment is moderate.

The Concentric Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.