How much does a Customer Retention Representative I make in the United States? The average Customer Retention Representative I salary in the United States is $30,583 as of May 27, 2021, but the range typically falls between $27,415 and $33,667. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Based on HR-reported data: a national average with a geographic differential
25% $27,415 10% $24,531 90% $36,474 75% $33,667 $30,583 50%(Median)
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Check out Customer Retention Representative jobs in Virginia

Customer Service Rep/ Enrollment Agent I

IDEMIA North America - Alexandria, VA

Telecommunications Sales Representative

Mas Brava Solutions - Arlington, VA

Bilingual Customer Service Representative (Spanish / English)

Airlines Reporting Corporation (ARC) - Arlington, VA

Customer Service Representative

Foster Fuels - Brookneal, VA

Job Description for Customer Retention Representative I

Customer Retention Representative I processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative I offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative I typically reports to a supervisor or manager. The Customer Retention Representative I may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2021 Salary.com)... View full job description

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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.6%
City, State Chicago, IL Compared to national average
+ 6.1%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 20.3%
City, State Dallas, TX Compared to national average
-0.7%

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Average Base Salary

Core compensation

 
 
 
27415
33667
30583

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
28189
37122
32735
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Retention Representative I in the United States. The base salary for Customer Retention Representative I ranges from $27,415 to $33,667 with the average base salary of $30,583. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $28,189 to $37,122 with the average total cash compensation of $32,735.
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27415
33667

 

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Skills associated with Customer Retention Representative I: Customer Care and Billing, Customer Engagement, Customer Communications, Customer Retention ...More

Salary estimation for Customer Retention Representative I at companies like : LIQUIDITY SERVICES INC, OVERSTOCK.COM INC, WILLIAMS SONOMA INC

Jobs with a similar salary range to Customer Retention Representative I : Customer Retention Specialist, Lead Merchandiser