Store Manager

About us

Dirty Dough is a small business in Provo, UT. We are professional, agile and our goal is to We are looking for fun, professional team members to help us create a great customer experience. We are looking for someone to work morning and early afternoon shifts! Flexible hours and a great company culture with room to grow within the company. Come join the dirty dough family! OUR Store manager POSITION Job details Salary $35,000 a year Job Type Full-time Qualifications High school or equivalent (Preferred) Customer service: 1 year (Preferred) Management: 1 year (Preferred) Work authorization (Preferred) Dirty Dough is a premier cookie company with a mission to deliver memorable guest experiences while focusing on the inside! Dirty Dough specializes in selling cookies that are engineered from the inside out, with cookies featuring some combination of layers, mix-ins, or filling within the dough. The unique flavor profiles and trademark gooey goodness of our cookies set us apart from other cookie-cutter brands. At Dirty Dough, we are obsessed with details and even more obsessed with positively investing in our team. Dirty Dough strives to be a relatable, real-life brand that doesn’t take itself too seriously. Our tagline, “Proudly unique, inside and out”, refers to both our cookies and our people. We’re all about substance and authentic goodness. Join this team on the precipice of massive growth and nationwide expansion! POSITION OBJECTIVE We are looking for a professional, customer service-oriented Single -Unit Store Manager to oversee daily operations for Dirty Dough stores in the metropolitan area of Provo Utah. We need someone who is flexible in their schedule and has the ability to work shifts through the late evening. As the Single -Unit Store Manager, you will work in and supervise all operational and organizational standards of the store. Your duties will include undertaking management tasks, monitoring inventory levels, and making sure that all operations are running smoothly. The ideal candidate Has Great customer skills with abilty to maintain monthly sales goals, in addition to being an excellent communicator. The Single -Unit Store Manager should also demonstrate outstanding leadership and interpersonal skills. Responsibilities: Deliver excellent service to ensure high levels of customer satisfaction. Motivate the store team to meet sales objectives by training and mentoring staff. Create business strategies to attract new customers, expand store traffic, and enhance profitability. Hire, train, and oversee all staff. Responsible for the financial performance and management of each store’s P&L. Respond to customer complaints and concerns in a professional, timely manner. Ensure store compliance with health and safety regulations. Make sure that quality is being met for every single batch of cookies that is made. Oversee production and baking at the store. Monitor inventory levels and order new items. Communicate and work well with the owners. Follow and implement processes and directives. Monitor daily operations and organize a plan for improvements. Job Type: Full-Time, On-Site Compensation: Hourly Salary Schedule: Full-Time - Flexibility for the needs of the business and staff Education: High school or equivalent (preferred) Experience: Customer service 1-year (preferred) Management: 1-year (preferred).

Our work environment includes:

• Modern office setting
• Food provided

Responsibilities:
- Oversee the day-to-day operations of the store, ensuring smooth and efficient functioning
- Manage and supervise store staff, providing guidance and support as needed
- Develop and implement strategies to increase sales and meet store targets
- Monitor inventory levels and coordinate with suppliers to ensure adequate stock availability
- Conduct regular audits to ensure accuracy of stock records and minimize shrinkage
- Handle customer inquiries, complaints, and escalations in a professional manner
- Maintain a clean and organized store environment
- Implement and enforce company policies and procedures
- Train new employees on store operations, product knowledge, and customer service standards

Requirements:
- Proven experience in a retail management role, preferably in a similar industry
- Strong organizational and time management skills to effectively prioritize tasks
- Excellent administrative abilities, including record keeping and report generation
- Proficient in basic math calculations for cash handling and inventory management
- Knowledge of local market trends and customer preferences
- Exceptional phone etiquette with the ability to handle customer calls professionally

Note: This job description is intended to provide a general overview of the position. Other duties may be assigned as necessary to meet business needs.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $17 - $19