Quote Desk Manager

Position Overview:
The Quote Desk Account Manager role will oversee the Quote Desk Analyst as well as be the primary point of contact for all existing customer accounts ensuring their account needs are met with the highest level of service. This role requires a strategic thinker with strong relationship-building skills, as well as a deep understanding of telecom products and services. The ideal candidate will manage multiple accounts, provide tailored solutions, and work closely with internal teams to exceed client expectations.

Key Responsibilities:

• Manage Quote Desk Analyst role
  • Oversee quote desk analyst and manage day-to-day quote desk escalations.
• Client Relationship Management
  • Coordinate effort with sales team to develop and maintain strong relationships with existing clients, understanding their business needs and objectives.
  • Act as liaison between sales and internal teams ensuring seamless communication and deliverables.
    • Move Orders
    • Renewals and/or Bill Reviews
  • Provide guidance and support throughout lifecycle of the customer account.
• Erate & Rural Healthcare initiatives
  • Assist with compiling the bid templates needed to respond to applicable RFPs.
  • Maintain all account information for all Erate and RHC accounts, including contract dates and existing services.

Qualifications:

• Bachelor's degree in Business, Telecommunications or related field.
• Minimum of 3-5 years experience in account management and/or telecom industry preferred.

Skills:

• Strong understanding of telecom products, services and industry preferred.
• Exceptional communication, negotiation and presentation skills.
• Proven ability to manage multiple projects simultaneously.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
• Familiarity with Salesforce is preferred.
• Critical thinking ability with a proactive approach to problem-solving.