What are the responsibilities and job description for the Desktop Support position at E-IT?
Job Title: EUC\/Service Desk Engineer (Executive Support with Mac\/Jamf experience)
Location: Dublin, CA (Onsite work only)
Employment Type: Full-time
Salary: $55,000\/yearly benefits
Main Responsibilities
Location: Dublin, CA (Onsite work only)
Employment Type: Full-time
Salary: $55,000\/yearly benefits
Main Responsibilities
- Provide desktop support (Windows\/Mac) including hardware, software, network, and endpoint security tool support
- Manage global Service Desk queue and handle ticket escalations
- Maintain users, groups, and DLs in AD and Exchange
- Handle file and print management
- Deploy hardware and software for desktop and laptop
- Manage mobile devices (Apple, Android, etc.)
- Manage endpoint systems using tools like O365, Intune, and JAMF
- Recommend and implement new IT solutions for improving service desk environment
- Requirements:
- 5 years of experience in a ServiceDesk
- 2 years of experience in troubleshooting Office 365 Productivity Suite, Intune, and JAMF
- Bachelor's degree, technical certificate, or equivalent work experience
- Strong understanding of ITIL Foundations and prior experience with Service Now
- Expertise with MS Windows and Mac OS Operating Systems
- Excellent technical documentation skills
- Strong analytical, troubleshooting, and problem-solving skills
- Quick learner with exceptional communication skills
- Experience in inventory management for all hardware
- Preferred Qualifications:
- ITIL Certification
- Awareness of IT Security \u2013 HIPAA, FedRAMP, SOC II
Salary : $55,000
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